Sahira Hernandez
El Paso
Summary
Dedicated professional with a strong background in customer service and team leadership. Proven ability to enhance customer satisfaction through effective problem-solving and communication.
Overview
5
5
years of professional experience
Work History
Manager
Fun Cuts 4 Kids
El Paso, TX
06.2024 - Current
- Oversaw daily operations, ensuring compliance with safety standards and policies.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Front Desk Receptionist
Bienestar Massage and Spa
El Paso, TX
01.2021 - Current
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Provided exceptional customer service, addressing client inquiries and concerns promptly.
- Coordinated appointment scheduling using salon management software to optimize staff utilization.
- Maintained organized records of client interactions and transactions for accurate billing purposes.
- Trained new staff on front desk procedures, promoting consistency in service delivery.
- Collaborated with massage therapists and estheticians to enhance overall guest experience and satisfaction.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Resolved customer problems and complaints.
Education
Bachelor of Science - Forensic Science Biology
The University of Texas At El Paso
El Paso, TXSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Documentation and reporting
- Shift scheduling
- Sales techniques
- Employee onboarding
- Computer skills
- Multitasking
- Problem-solving
- Hiring and training
- Staff training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
Fun Cuts 4 Kids
06.2024 - Current
Front Desk Receptionist
Bienestar Massage and Spa
01.2021 - Current
Bachelor of Science - Forensic Science Biology
The University of Texas At El Paso