- DIY and Home Improvement
- I enjoy helping others and giving back to the community
- Blogging/Vlogging
- Music
- organizing
- social media
Sahira Johnson
Marrero,LA
Summary
Driven Manager of Operations with experience in logistics and inventory management. Skilled in data analysis and problem-solving to identify areas of improvement and implement effective solutions. Proven track record of successfully managing large teams, delegating tasks, and resolving conflicts to ensure smooth operations. Exceptional leadership and customer service skills, with a focus on maintaining high satisfaction ratings. I am also an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Financial Services Representative
Instep Credit Union
04.2025 - Current
- Assisted clients with financial product inquiries and account management.
- Processed transactions efficiently, ensuring compliance with regulatory standards.
- Resolved client issues promptly, improving overall satisfaction ratings.
- Maintained up-to-date knowledge of industry trends and product offerings.
- Worked closely with other departments to provide seamless service delivery for complex client requests.
Manager of Operations
Ross dress for less
03.2023 - 04.2025
- Utilized data analytics tools to analyze trends in operations performance over time for proactive decision making.
- Oversaw and approved the ordering of necessary operational supplies and equipment for grounds, maintenance, and housekeeping.
- Resolved work disputes pursuant to employer policies.
- Analyzed business processes to identify areas of improvement and develop solutions to enhance performance.
- Established work schedules, ensuring job tasks were effectively assigned and completed properly.
- Created and enforced policies and procedures to support compliance.
- Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
- Drafted budgets based on financial forecasts while ensuring cost control measures are adhered to.
- Adhered to corporate standards and regulations, encouraging safe and efficient operations.
- Demonstrated and supported continuous improvement and growth mindset.
- Organized and guided activities such as sales promotions requiring coordination with other department managers.
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
- Managed the operations of a large team, overseeing daily activities and long-term projects.
- Monitored daily operations, ensuring adherence to company policies and operational standards.
- Analyzed sales data to identify trends, driving informed decisions for inventory procurement.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Implemented operational strategies that improved overall efficiency in store workflows.
- Trained new associates on cash office operations and best practices.
- Implemented process improvements to enhance efficiency in cash handling tasks.
Sales Associate
Airborne Adventure Park
10.2022 - 03.2023
- Provided exceptional customer service, enhancing customer satisfaction, and retention.
- Collaborated with team members to execute promotional displays, increasing product visibility.
- Processed transactions efficiently, maintaining accuracy in cash handling and register operations.
- Monitored sales floor activities, ensuring compliance with company standards and procedures.
- Resolved customer inquiries effectively, improving overall shopping experience and loyalty.
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
Popeyes Chicken
05.2021 - 10.2022
- Provided exceptional customer service, enhancing customer satisfaction and retention rates.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Trained new associates on sales techniques and store protocols, fostering team productivity.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Education
High School Diploma -
John Ehret High School
Marrero, Louisiana05.2023
Skills
- Problem-solving
- Decision-making
- Customer service
- Logistics management
- Time management
- Inventory management
- Data analysis
- Employee training
- Conflict resolution
- Task delegation
- Budget management
- Team leadership
- Management
- Employee motivation
- Transaction processing
- Team collaboration
- Cash handling procedures
- Cash management
- Cash handling
Certification
CPR
Interests
Timeline
Financial Services Representative
Instep Credit Union
04.2025 - Current
Manager of Operations
Ross dress for less
03.2023 - 04.2025
Sales Associate
Airborne Adventure Park
10.2022 - 03.2023
Sales Associate
Popeyes Chicken
05.2021 - 10.2022
High School Diploma -
John Ehret High School