Sahira Lopez- Rodriguez
Elizabeth,USA
Summary
Experienced bilingual customer support specialist with a strong background in administrative assistance, patient care coordination, and warehouse operations. Skilled in managing schedules, maintaining organized communication, and providing empathetic, accurate service to diverse client needs
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Optum
11.2024 - 11.2025
- Updated patient information daily using EPIC EHR, registered visits, and verified accuracy of records for billing and claims.
- Verified insurance coverage, clarified benefits, and processed prior authorizations for medications, referrals, and specialty care.
- Entered and maintained confidential patient and insurance data.
- Collaborated with healthcare professionals to resolve billing inquiries, correct account discrepancies, and ensure record accuracy.
- Assisted patients in accessing health records and preparing for upcoming appointment
Bilingual Healthcare Customer Support Specialist
Found ever
11.2023 - 12.2023
- Handled high volumes of inbound calls from members, employer representatives, and clients, providing timely and accurate assistance with benefits accounts, claims, and transaction support.
- Processed insurance eligibility claims and verified benefits to ensure participants received accurate information on coverage.
- Educated customers on healthcare benefits, acting as an advocate to ensure they fully understood available resources and services.
- Prioritized empathy and compassion to support participants navigating medical benefits during the global pandemic.
- Conducted thorough claims processing and billing, addressing and resolving discrepancies efficiently to support seamless customer experience.
Administrative Assistant
American Linehaul/Maersk
03.2022 - 12.2022
- Accurate data entry for various business documents, including invoices, client records, and inventory management.
- Processed incoming and outgoing shipments, generating shipping labels, and updating tracking information with precision and speed.
- Acted as the first point of contact for customers, addressing inquires and resolving issues with a friendly and professional demeanor.
- Delivered exceptional customer service by addressing inquires and resolving complaints in a timely and effective manner.
- Managed daily tasks in a dynamic warehouse setting, efficiently navigating multiple screens and systems to maintain smooth operations.
Education
High School Diploma - undefined
Admiral William F. Halsey Jr. Health & Public Safety Academy
06.2020
Skills
- Oversaw claims processing and insurance verification to streamline operations Directed telephonic patient management and appointment scheduling to improve patient flow Enhanced administrative support and data management for efficient healthcare delivery Cultivated strong interpersonal and communication skills to foster positive patient interactions Championed patient confidentiality and compliance with HIPAA standards Leveraged bilingual capabilities to support diverse patient populations Supervised front desk management and ensured effective claim resolution Utilized EMR/EHR systems to maintain accurate medical records Prioritized tasks effectively to meet organizational goals
Languages
English (fluent), Spanish (fluent)
Timeline
Patient Service Representative
Optum
11.2024 - 11.2025
Bilingual Healthcare Customer Support Specialist
Found ever
11.2023 - 12.2023
Administrative Assistant
American Linehaul/Maersk
03.2022 - 12.2022
High School Diploma - undefined
Admiral William F. Halsey Jr. Health & Public Safety Academy