Sahirah Robinson
Brooklyn,MD
Summary
Dynamic and results-driven professional with a proven track record of exceeding client expectations through innovative marketing strategies and strong negotiation skills. Leveraged tech-savviness and exceptional client relationship management to boost sales figures significantly. Renowned for adaptability, professionalism, and a client-oriented approach, ensuring high satisfaction and repeat business.
Competent Accounts Receivable Specialist/ Accounting Manager bringing over 12 years of experience carrying out all accounts receivable functions in high volume environments in various settings. Proficient in tracking payments, resolving billing issues, preparing account statements and leading bi weekly account overview meetings. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance.
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately posting and reconciling Cash, Check and ACH payments for products and services with clear recordkeeping and tracking. Team-oriented, dependable and performance-driven. Successful at efficiently handling client inquiries, billing and administrative & bookkeeping tasks. Familiar with contracts and other documents affecting billing processes.
Overview
6
6
years of professional experience
Work History
Real Estate Agent
EXp Realty, LLC
Fulton, MD
07.2020 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients
- Developed and maintained relationships with clients through networking, postcards to encourage repeat business and referrals.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Communicated with clients to understand property needs and preferences.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Advised clients on market conditions and property value for informed decision-making.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Presented purchase offers to sellers for consideration & Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to Close.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Reviewed market research data and changed sales plans accordingly.
- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
- Strengthened professional reputation through consistently positive client reviews and referrals from satisfied customers.
- Advised clients on staging techniques to enhance property appearance and increase buyer interest during showings.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Enhanced client experience by offering personalized consultations tailored to individual needs and preferences.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Utilized advanced technology tools such as virtual tours to showcase properties more effectively, attracting more potential buyers online.
- Improved property listings by collaborating with photographers to capture visually appealing images that accurately represented each property''s unique qualities.
- Developed referral program that rewarded past clients, substantially increasing repeat and referral business.
- Negotiated favorable terms for buyers, ensuring their satisfaction and future referrals.
- Tailored communication style to meet diverse client needs, building trust and rapport.
- Provided clients with detailed comparative market analyses, helping them understand property values and make strategic decisions.
- Guided first-time homebuyers through purchasing process, making it less daunting and more understandable.
- Increased client portfolio by strategically networking at industry events and maintaining strong relationships with existing clients.
- Facilitated smooth closing transactions, coordinating between buyers, sellers, and legal representatives.
- Achieved high customer satisfaction rate by providing personalized service and responding promptly to inquiries.
- Collaborated with interior designers to stage homes, increasing their appeal and selling price.
- Streamlined property viewing process with efficient scheduling system, improving client convenience.
- Leveraged social media platforms to promote listings, reaching broader audience and generating leads.
- Boosted sales figures significantly, utilizing in-depth market analysis to price properties competitively.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Prepared and presented contracts and other legal documents to clients.
- Coordinated appointments to show tenants and buyers prospective homes.
- Reviewed and executed confidential documents, contracts and disclosures.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Generated leads for sales and rental properties through cold calls and referrals.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
Accounts Receivables Specialist
Pete Pappas & Sons
Jessup, MD
03.2018 - 07.2023
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Monitored accounts to verify compliance with payment terms and schedules.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Increased efficiency of the collections process by implementing new strategies and procedures for tracking delinquent accounts.
- Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.
- Enhanced cash flow by ensuring timely invoicing, payment application, and account reconciliation.
- Reviewed accounts on daily basis to assess aging and pursue collection of funds.
- Utilized Microsoft Excel, QuickBooks and Famous software to manage invoices and payments.
- Collaborated with sales teams to address billing discrepancies and resolve client disputes promptly.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Trained new team members on company policies, software systems, and effective accounts receivable practices for seamless integration into the role.
- Maintained accurate financial records with attention to detail in data entry and account management.
- Submitted cash, check and ACH deposits and generated daily cash receipts to record money received.
- Minimized bad debt write-offs, closely monitoring account statuses and initiating collection efforts.
- Handled day-to-day accounting processes to drive financial accuracy.
- Boosted team morale and productivity by leading collaborative projects to improve over all accounting processes.
- Effectively communicated with customers about payment needs and kept updated, detailed and accurate ledgers.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Entered figures using 10-key calculator to compute data quickly.
Cash Posting Specialist
Tri Source International
Hanover, MD
12.2023 - 02.2024
- Provided exceptional customer service, addressing custom inquiries about their account status and payment options promptly and professionally.
- Maintained accurate financial records, ensuring smooth operations in the accounting department.
- Expedited refunds processing by identifying overpayments quickly and initiating refund requests as needed.
- Collaborated with other departments to resolve discrepancies and improve overall cash flow management.
- Performed daily cash, check and credit card payments and produced reports using NetSuite software to determine accuracy of financial reports.
Education
Real Estate Agent - Real Estate
Keller Williams Realty
White Marsh, MD04.2018
Associate Of Applied Science - Medical Billing & Coding
Everest University - Tampa
Tampa, FL06.2012
Skills
- Strong organizational skills
- Excellent teamwork
- Accurate Cash Posting
- Accurate financial overview
- Works well independently
- Lead Follow Up
- Client management
- Administrative Support
- Client Needs Assessment
- Contract Preparation
- Proficient in Microsoft Office
- Proficient in Famous & NetSuite software
- Financial Planning
- Partnership Development
- Payment receipting & Collection management
- Database Management
- Financing requirements
- Attention to Detail
- Problem-Solving
- Client Relations
- Sales negotiation
- Adaptability and Flexibility
- Client Relationship management
- Buyer and Seller Representation
- Analytical and Logical Thinking
- Purchase Agreement Writing
- Facilitate Meeting Arrangements
Timeline
Cash Posting Specialist
Tri Source International
12.2023 - 02.2024
Real Estate Agent
EXp Realty, LLC
07.2020 - Current
Accounts Receivables Specialist
Pete Pappas & Sons
03.2018 - 07.2023
Real Estate Agent - Real Estate
Keller Williams Realty
Associate Of Applied Science - Medical Billing & Coding
Everest University - Tampa