SAHLA SULTANA
Williamsville,NY
Summary
Tech-savvy Salesforce Administrator manages profiles, workflows and groups with ease. Organized employee maintains cloud, reports and dashboards for company and clients. Thoroughly updates, installs and configures Salesforce systems to boost performance.
Adaptable Salesforce Administrator boosts performance of Salesforce systems and products. Utilizes strong analytical skills to research market trends, leads and contacts. Drafts error, bug, and malfunction reports and performs maintenance and troubleshooting tasks.
Overview
6
6
years of professional experience
Work History
Salesforce Administrator
Salesforce
New York, NY
08.2018 - 05.2024
Salesforce Administrator
Salesforce
New York, NY
05.2019 - 12.2023
- Configured custom objects, fields, formulas, page layouts, record types, validation rules and workflow rules.
- Deployed custom tabs, validation rules, and auto-response rules for automating business.
- Created reports and dashboards in Salesforce to meet business requirements.
- Customized sales process flows using Process Builder and Flow Builder based on user needs.
- Supported the implementation of best practices related to the use of Salesforce CRM features.
- Collaborated with other teams to ensure seamless integration between multiple platforms.
- Assessed data processing proposals and requirements to determine project feasibility.
- Developed redundant systems and procedures for disaster recovery and archiving to maintain data protection.
- Spearheaded development and implementation of business intelligence architecture to deliver end-to-end BI solutions.
Education
Master of Science - Information Science
Trine University
Angola, IN05-2022
Skills
- Data Migration
- Dashboard Creation
- Workflow Management
- Security Management
Timeline
Salesforce Administrator
Salesforce
05.2019 - 12.2023
Salesforce Administrator
Salesforce
08.2018 - 05.2024
Master of Science - Information Science
Trine University
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