Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Emory Healthcare
07.2022 - Current
Documented patient information and care activities in electronic health record.
Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
Performed dialysis access site cannulation and initiated dialysis treatment.
Provided in-patient care for eight dialysis patients simultaneously focusing on providing clean, safe, and comfortable treatment environment.
Operations Manager
Pin Strikes Entertainment Center
05.2019 - 07.2022
Providing excellent customer service in a timely manner
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Supervised operations staff and kept employees compliant with company policies and procedures.
Trained new employees on proper protocols and customer service standards.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.