Sahrii Reid
Customer Care Representative
Killeen,Texas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Driver
Amazon
10.2022 - 07.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions
Remote Customer Care Representative
Trellis Company
09.2020 - 10.2022
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed over 50+ calls per day.
Collections Representative
GC Services
03.2017 - 10.2018
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Resolved challenging situations with friendly but firm strategies.
- Handled 50+ outbound and inbound calls daily with goal of collecting owed debt.
Customer Care Representative
Teleperformance
10.2015 - 05.2017
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed over 50+ customer calls per day.
Education
High School Diploma -
Robert M Shoemaker High School
Killeen, TX06.2015
Skills
- Call Volume and Quality Metrics
- Problem-Solving Ability
- Scripted Responses
- Data Communications
- Verifying Coverage
- First-Tier Technical Support
- Organizational Leadership
- Claims Monitoring
- Data Entry
- Customer Advising and Referral
Timeline
Driver
Amazon
10.2022 - 07.2023
Remote Customer Care Representative
Trellis Company
09.2020 - 10.2022
Collections Representative
GC Services
03.2017 - 10.2018
Customer Care Representative
Teleperformance
10.2015 - 05.2017
High School Diploma -
Robert M Shoemaker High School
Similar Profiles
Ruben Frausto JrRuben Frausto Jr
Maintenance Technician III at AmazonMaintenance Technician III at Amazon
Sreeram TRSreeram TR
Catalog Manager at AmazonCatalog Manager at Amazon
Yashvvi JangidYashvvi Jangid
Senior Risk Analyst at AmazonSenior Risk Analyst at Amazon
Vivian MaxwellVivian Maxwell
Associate at AmazonAssociate at Amazon
Manuel RosarioManuel Rosario
Operations Specialist at U.S. ArmyOperations Specialist at U.S. Army