Sahrina Garcia
Las Vegas,NV
Summary
Dynamic sales driven professional with extensive experience in call center operations and employee training. Proven ability to develop performance metrics that enhance team collaboration and drive high customer satisfaction scores.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Call Center Manager
Shield Storage
North Las Vegas, NV
12.2022 - 02.2026
- Managed daily operations of customer service team at storage facility.
- Trained and mentored staff on effective communication techniques.
- Developed performance metrics to enhance team efficiency and service quality.
- Conducted regular team meetings to discuss challenges and solutions.
- Monitored daily operations, including call volume, average speed of answer, service levels, customer satisfaction scores, and other key metrics.
Field Sales Trainer
Shield Storage
North Las Vegas, Nevada
02.2018 - 12.2022
- Developed training programs for new sales representatives at Shield Storage.
- Mentored sales staff to improve performance and foster team collaboration.
- Coordinated with management to align training with company goals and objectives.
- Evaluated training effectiveness through feedback and observational methods.
Food and Beverage Manager
Cimarron Casino
Perkins, OK
04.2011 - 10.2014
- Managed daily operations of food and beverage venues.
- Coordinated inventory management and supply ordering processes.
- Ensured compliance with health and safety regulations.
- Trained and supervised staff in service standards.
Skills
- Call center operations
- Customer relationship management
- Performance metrics
- Employee training
- Team management
- Sales Training
- Customer service
- KPI tracking
- Excel
- Outlook
- Sitelink
- Teams
- Slack
- Confluence
- Cubby
- Call Potential
Certification
- Call Center Supervisor Certified
Timeline
Call Center Manager
Shield Storage
12.2022 - 02.2026
Field Sales Trainer
Shield Storage
02.2018 - 12.2022
Food and Beverage Manager
Cimarron Casino
04.2011 - 10.2014