Sai Amuluru
Atlanta,GA
Summary
- Over 12 years of experience as a Salesforce Administrator/Developer/Business Analyst/Implementation and Support specialist of Salesforce CRM applications based on Apex Language and leveraging Salesforce.com and Force.com technologies.
- Expertise in salesforce Data Management, Automation (Flows), e-commerce/Experience Cloud (Salesforce DXP). Change Management, Release Management, Release deployment
- Strong knowledge of Salesforce CRM, Hands on Experience on customizations, workflows, data modeling, user management, security, role hierarchy setup. Proficient with Complex Data loader, Import wizard. Data Cloud, Design Data Model, Data Ingestion, Data cleansing, Identity Resolution etc, create and maintain reports, dashboards for data analysis, Security settings, Sharing settings, Profile level security, field level security Data Accessibility
- Provided customer with best practice solutions as related to Salesforce.com Managing the smooth implementation within deadlines and deployment of the application.
- Implemented the Sales/Marketing/Service Cloud Solutions, Experience Cloud.
- Experience in Integration with various third party Apps
- Excellent team player, self-motivated, quick learner with good communication skills and troubleshooting capabilities.
Overview
16
16
years of professional experience
Work History
Sr. Salesforce Admin
California Volunteers (Office of the Governor)
01.2024 - Current
- Importing huge data from various programs like Ameri Corps, College Corps, California Climate Action Corps, Youth Services Corps and Alumni Networks and maintaining the data integrity on a bi-weekly and month basis
- Managed user administration, including roles, profiles, permission sets, and security settings
- Extensively worked with Screen Flows, Record-Triggered Flows, and Scheduled Flows to automate complex business processes
- Designed and optimized Flow solutions to replace legacy Process Builder and Workflow Rules
- Handled data management tasks, including data imports, exports, updates, and cleansing using Data Loader and Workbench
- Created and maintained custom reports, dashboards, and list views to provide actionable insights
- Implemented validation rules, formula fields, and approval processes to enhance data accuracy and integrity
- Monitored system performance, troubleshot issues, and ensured data integrity
- Collaborated with business stakeholders to gather requirements and implement scalable solutions
- Integrated various third party applications like form assembly, Unified Field Tracker and CWB Tools etc
- Responsible for the DevOps, moving data and apex code among the sandboxes and all the way to Production deployment
Sr. Salesforce Admin
Georgia Pacific LLC
07.2018 - 01.2024
- Maintaining approximately 2400 users, implemented role hierarchy, sharing and assignment rules, security features and implemented SSO in the Salesforce with the other in house applications
- Create customized Salesforce fields, page layouts, record types, formatting and scrubbing the raw data and uploading into SFDC, implemented flows, Lightning process builders, formulas, validation rules and Flows
- Involving in Release management schedules, Responsible for deploying the code change sets across the sandboxes and finally deploying to Production,
- Taking the salesforce Metadata/Data backup periodically locally as well as could (Own Backup)
- Developing the reports and dashboards for various teams and departments sales/marketing/business throughout the organization and for the management and executives
- Implemented Einstein Analytics setup, assigning permissions, enabling Einstein Analytics features, controlling access and secure the data and analytics apps
- Setup periodic Audit Trail and configured Filed History Tracking and generated reports and dashboards for the Management
- Configured and streamlined Apttus CPQ, Product Bundle, Created Product Rules, Custom Actions, Guided selling, Discount Selling, Block Pricing, Price Rule, Quote Templates using Apttus approval process, flows, APEX, Visual Force and Apttus callback Class
- Developed Customer community & partner Portals (Experience Cloud) and took whole responsibility of these portals
- Created user groups and configure flows and assignment rules to enable proper routing of leads to the marketing members
- Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic
- Dashboards for the case team members to keep track of the cases assigned to them and to share insight across the company
- Implemented pick lists, filed dependencies, lookups, master-detail relationships, validation and formula fields to the custom objects
- Performs routine Salesforce data management/cleanup tasks
- Create and maintain system documentation for fields, numerous Build Processes and approval process and automated Metadata export
- Create profiles and permissions documentation, governance framework, data mapping, and reporting and dashboard building
- Managing Conga Clause Library, Conga Queries, Conga Templates
- Worked closely with sales management to inspect sales process quality and prioritize functional requirements for improvements
- Created Service Cloud and configured Service console in salesforce
- Migrated 50+ Process Builders to Flows
Salesforce Admin
PrimeRevenue Inc
09.2015 - 07.2018
- Integrated AWS Management Console Instances and Amazon Connect into salesforce for Call center Service team to better interact with the customers
- Implemented System level securities and Application-level securities across the salesforce echo system
- Implemented Einstein Analytics setup, assigning permissions, enabling Einstein Analytics features, controlling access and secure the data and analytics apps
- Integrated numerous third-party applications into salesforce, setup, configured and maintain the integration to make sure the sync and mapping fields intact
- Customized Salesforce.com fields, page layouts, record types, validation rules, workflow rules, reports, and dashboards
- Provided high quality support via both email and ticket system
- Managed mass imports and exports of data using Apex Data Loader
- Developed Customer community Portals (Experience Cloud)
- Configured APTTUS CPQ, CLM, Product Bundle, Created Product Rules, Custom Actions, Guided selling, Discount Selling, Block Pricing, Price Rule, Quote Templates using Apttus approval process, workflow, APEX, Visual Force and Apttus callback Class
- Implemented Conga Composer into salesforce for better Documentations
- Responsible for ongoing Salesforce best practice training and materials to internal departments and new employee orientation
- Assists with Disaster Recovery/Business Recovery Planning & Testing
- Developing and rolling out company’s instance of Salesforce to over 800 global users
- Responsible for ongoing system functionality, maintenance, automatic Metadata export, accessibility, and updates
- Consistently write, translate, and code software programs and applications according to specifications
- Maintains multiple user profiles, role hierarchy, security, and sharing rules, and other Salesforce.com out-of-the-box access features
- Performing data integrity (rules and merging records) functions establishing proper ownership and record type maintenance in accordance with sales territories
- Create and maintain documentation on processes, policies, application configuration and help related materials for users
- Worked with Data Integrity and Data management tools like Data loader and Import Data wizard for Import/Update/Upsert/Export the data operations
- Participate in with user requirement sessions and document user requirements to address changing business needs
Salesforce Support Lead
Bottomline Technologies Inc
08.2014 - 09.2015
- Involved in implementing salesforce platform from the scratch, integrated various apps, created numerous workflows, formula fields and field level securities
- Implemented Single Sign On, Federation authentication to access third party applications under salesforce Eco system for various user groups and individual users
- Developed Communities, Customer and partner portals and Self-Service knowledge programs and materials
- Manages user licensing assignments, access permissions, and monitors usage
- Communicates platform enhancements and system notifications
- Manages user support cases and assists Level One support team members on cases including escalations to the technical development team
- Works across sales and cross-functional support teams to develop and maintain standard and/or customized reports, dashboards, and trainings
- Administers third-party AppExchange solutions on SFDC platforms, Configured Metadata Search
- Configured Analytical apps like Field Trip to analyze the fields at object level and the application level to analyze the field history to improve the performance and storage of the application
- Configures triggers and validations for automated workflow solutions; assists with page layouts and maintenance of field values
- Works with business and development teams on gathering new requirements and testing of technical solutions
- Analyzes platform data to ensure to high-quality, unduplicated data in accordance with data governance policies; assists with the integration and uploading of external data from internal systems and third-party data providers
- Configured state and Country picklist tools and implemented across the apps and automated Metadata export or refresh
- Setup OWD, Role Hierarchy and Sharing rules control to control the record visibility to the users
- Involved in deployment activities like sandbox refresh, Metadata backup and production deployment and running automated tests after the deployment
Salesforce Administrator
NextGen Healthcare Systems Inc
02.2011 - 08.2014
- Created complex workflow rules criteria for field updates and email alerts
- Worked on Application Support process
- Developed Apex Classes and Triggers to support custom functionality
- Created validation rules for performing data validations depending on the user’s profile and their record type
- Provided the development and high-quality support via both email, ticket, and case management system
- Managed mass imports and exports of data using Apex Data Loader, manage instance to ensure data integrity
- Analysis and Development of Objects as per Client Requirement
- Given support to postproduction deployment of data
- Worked on Lightning process builder
- Generated PDF format using Visualforce pages
- Loaded the data into sandboxes for testing and verified the data correctness
- Fixed the data change issues by changing the back-end logic (Classes, Triggers & Workflows)
- Created Custom Objects and worked on Standard Objects
- Worked on Operational support
- Worked on Service Cloud
- Responsible for ongoing system functionality, maintenance, automatic Metadata export, accessibility, and updates
Salesforce Tech Support
LexisNexis Inc
01.2009 - 01.2011
- User / Security and Access - User provisioning, License management, Profile setup / administration /maintenance
- Standard and Custom Objects - Customization of standard objects, Custom object design / creation
- Page layout design, Record type creation / maintenance
- Analytics- Creating custom reports, creating dashboards, Creating report types
- Build and maintain workflow rule, approval process, validation rule, record type
- Develop reports and processes to continuously monitor data quality and integrity
- Data Management – use Data Loader and import wizard to manage data
- Build and maintain user roles, security profiles, access rights, hierarchy structure, permission set
- Translate end-user requirements into an easy-to-navigate front end process
- Supports both project & on-going support/maintenance Created complex workflow rules and criterias for field updates and email alerts
- Created validation rules for performing data validations depending on the user’s profile and their record type
Education
Bachelor of Technology - Computer Science
Skills
- Salesforce CRM Technologies, Apex Triggers/Web Services, Lightning Pages/Components, Flows, Workflows, Approvals Processes, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Chatter, Data Loader, Sales & Service/Marketing Cloud, Experience Cloud, Third Party Apps Integration, Single Sign on Implementation, Experience Cloud, APTTUS-CPQ/CLM, SteeBrick CPQ , Conga Composer, Conga E-Sign/queries, Design Data Model, Data Ingestion and Identity Resolution etc
Timeline
Sr. Salesforce Admin
California Volunteers (Office of the Governor)
01.2024 - Current
Sr. Salesforce Admin
Georgia Pacific LLC
07.2018 - 01.2024
Salesforce Admin
PrimeRevenue Inc
09.2015 - 07.2018
Salesforce Support Lead
Bottomline Technologies Inc
08.2014 - 09.2015
Salesforce Administrator
NextGen Healthcare Systems Inc
02.2011 - 08.2014
Salesforce Tech Support
LexisNexis Inc
01.2009 - 01.2011
Bachelor of Technology - Computer Science
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