Sai Cheng
Dayton,MN
Summary
Detail-oriented professional with over six years of experience in record scanning and a strong foundation in 5S/Lean Sigma methodologies. Proven ability to enhance operational efficiency while maintaining high standards of accuracy and organization. Solid background in customer service complements technical skills, ensuring effective communication and collaboration within teams. Eager to leverage expertise as a Device History Records Scanning Assistant to support organizational goals and improve document management processes.
Overview
11
11
years of professional experience
Work History
Mortgage Loan Specialist III
US Bank
Hopkins, MN
05.2019 - Current
- Reviewed loan applications for accuracy and completeness.
- Navigate multiple computer system to verify and input borrower's information.
- Ensure strict compliance of loan files with HFA regulations and checklist requirements.
- Contribute to the team's success by maintaining high-level of quality, while meeting metrics.
- Researched discrepancies in account information between application data and supporting documentation.
- Identified opportunities for efficiency improvements within the department, implementing changes that enhanced overall productivity levels.
Pharmacy Technician
Fairview Specialty Pharmacy
Minneapolis, MN
04.2018 - 10.2018
- Managed high-volume inbound calls, efficiently directing them to relevant departments.
- Performed data entry for patient profiles, billing information and prescription orders.
- Meticously verifying demographic, health insurance, and active prescriptions in patient's profile.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Resolved customer issues promptly and effectively, enhancing overall customer satisfaction.
- Ensured compliance with all federal, state, HIPAA, and company policies related to pharmacy operations.
Customer Service Representative
Carlson Airflo
Brooklyn Park, MN
06.2017 - 04.2018
- Supported sales team in customer account management, enhancing team productivity.
- Built and maintained relationships with clients, fostering a collaborative environment.
- Coordinated with logistics for timely order dispatch, improving operational efficiency.
- Processed invoices promptly, demonstrating strong analytical skills and attention to detail.
- Responded to customer inquiries swiftly, improving customer satisfaction rates.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative
Arc Document Solutions
Saint Louis Park, MN
07.2014 - 06.2017
- Answered incoming calls and emails, providing customer support with product and service.
- Processed daily invoices and month-end billing in GP Dynamics, ensuring accuracy and timeliness.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Communicated with vendors to ensure timely delivery of products.
- Performed data entry tasks related to product shipments and tracking numbers.
- Set up and shut down scanning equipments.
- Scan documents, save into digital format, and store in designated files.
- QC to ensure documents are legible and meets customer needs.
Education
High School Diploma -
Cornerstone Christian Correspondence School
Townsend, GA05-2005
Skills
- Collaborative and Communicative skills
- Goal-Oriented
- Detailed-oriented
- Time Management abilities
- Adaptability and Flexibility
- Microsoft Office proficiency
- Strong Problem-solving and Analytical skills
- Ability to navigate multiple softwares quickly
Timeline
Mortgage Loan Specialist III
US Bank
05.2019 - Current
Pharmacy Technician
Fairview Specialty Pharmacy
04.2018 - 10.2018
Customer Service Representative
Carlson Airflo
06.2017 - 04.2018
Customer Service Representative
Arc Document Solutions
07.2014 - 06.2017
High School Diploma -
Cornerstone Christian Correspondence School