Dynamic program, delivery, and technology leader with over 18 years of experience managing complex enterprise technology programs, including Salesforce platforms, AI-driven analytics systems, and extensive digital transformation initiatives across diverse industries. Proven expertise in delivering multi-million-dollar projects while leading cross-functional teams in engineering, product development, data management, and operations. Skilled in deploying enterprise platforms that enhance efficiency and support thousands of users, driving significant business outcomes and fostering innovation. Committed to leveraging technology to create impactful solutions that align with organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Program Lead
U.S. Food & Drug Administration (FDA)
06.2020 - 08.2025
Lead the business process redesign discussions and improvement effort to enhance regulatory science at the Office of Surveillance and Epidemiology (OSE), CDER addressing specific business areas: Regulatory Science Resource Management; Requirements and Internal Procurements/Contract Management; Budget, Time and Scope Management; enhancing tools and systems for pharmacovigilance efforts. Improve sustainably Safety/Data Operations related processes and systems and with the team specify the requirements for implementations exercising project management capabilities. The specific support to pharmacovigilance activities for FDA's mission-critical system FAERS operations and maintenance and FAERS II DME activities. Overall governance provided to connect the Contracting Officer Representative (COR) and Project Manager (PM) to track project milestones and scopes for iPMO need and CPIC tracking. Where necessary, breakthrough operating model related issues across global line functions and drive the effective change management activities to support FDA's mission for public safety by presenting strategic program plans to OSE's senior leaderships and enhance communication with other CDER offices such as OND, OGD, OTS and others for specific programs like Program Manager. Implemented FAERS for Cosmetics and coloring products.
Project Manager and Product Owner
Moda Health
04.2021 - 03.2022
Led a $5M Salesforce Health Cloud implementation supporting 2,000+ enterprise users. Coordinated cross-functional teams across engineering, analytics, and product stakeholders while delivering AI-enabled analytics capabilities using SOGI and REALD data. implemented 3 phased Salesforce Health Cloud for Customer Service, Health Care Services and Member Console (Dashboard) and Mobile App for all MODA groups. After go-live of Salesforce Health Cloud transitioned to Product Owner role leading the sustainment team and working with business to define overall strategy, create roadmaps, work with go to market to define sales strategy and onboard new groups onto the platform. Maintain a backlog in line with strategy and implement enhancements on a regular cadence.
Director, Salesforce Center of Excellence
Larsen & Toubro Infotech
04.2019 - 12.2019
Built and led an enterprise Salesforce Center of Excellence supporting global CRM transformation initiatives with Media industry. Defined governance models, architecture standards, and delivery frameworks for enterprise platform implementations.
Strategic Engagement Director
IBM iX
10.2017 - 04.2019
Led multi-million-dollar enterprise digital transformation and CRM modernization programs. Coordinated engineering, product, and business teams to deliver scalable enterprise technology solutions. Worked with IBM Watson team to integrate Watson Assistant, Discovery and Natural Language Understanding to Salesforce Service Cloud.
CPQ Practice Lead
Rainmaker Associates
03.2015 - 10.2017
Established Salesforce CPQ consulting practice supporting enterprise revenue platform transformation. Delivered Salesforce CPQ implementations and enterprise integrations across sales operations platforms.
Program Manager
JDS Uniphase (Viavi Solutions)
01.2011 - 03.2015
Directed global rollout of Salesforce CRM platforms across multiple business units and led integration initiatives supporting acquisitions and enterprise platform consolidation.
Education
MBA -
Hood College
BA - Economics
University of Mumbai
Skills
Technical Program Management
Enterprise Platform Delivery
Salesforce CRM Platforms
Salesforce Health Cloud
Salesforce Sales Cloud
Salesforce CPQ
AI & Data Platform Integration
Enterprise System Integration
Digital Transformation
Agile / Scrum Delivery
Cross-Functional Engineering Leadership
Program Governance
Operational Scaling
Stakeholder Management
Risk and Dependency Management
Federal Technology Programs
Certification
Generative AI Overview for Project Managers
Practical Application of Gen AI for Project Managers
Salesforce Certified Administrator
Salesforce Certified Sales Cloud Consultant
Certified Scrum Master (CSM)
Enterprise Design Thinking Practitioner – IBM
CloudSense Certification
SteelBrick CPQ Certification
Timeline
Project Manager and Product Owner
Moda Health
04.2021 - 03.2022
Program Lead
U.S. Food & Drug Administration (FDA)
06.2020 - 08.2025
Director, Salesforce Center of Excellence
Larsen & Toubro Infotech
04.2019 - 12.2019
Strategic Engagement Director
IBM iX
10.2017 - 04.2019
CPQ Practice Lead
Rainmaker Associates
03.2015 - 10.2017
Program Manager
JDS Uniphase (Viavi Solutions)
01.2011 - 03.2015
BA - Economics
University of Mumbai
MBA -
Hood College
Professional Recognition
FDA Recognition Award for FAERS Public Dashboard Implementation, Zenith Award — JDS Uniphase (Viavi Solutions) for leadership in global Salesforce CRM and CPQ rollout, Keys to Success Award — Freddie Mac for program delivery excellence, Letter of Appreciation — OSHA for automation improvement recommendations, Service Recognition — American Red Cross
Principal Owner | Senior Principal Technical Program Manager at SelMil Project Management ConsultingPrincipal Owner | Senior Principal Technical Program Manager at SelMil Project Management Consulting