Said Abdullahi
Rochester,MN
Summary
Focused customer relations professional skilled in customer relationship development and analytical problem-solving skills. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
5
5
years of professional experience
Work History
Client Relations Specialist
Charter Communications, Spectrum
06.2023 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Deployed problem solving, analytics and intuitive skills and offered productive solutions that met customer needs.
- Communicated with customers to assess and address individual needs, providing timely and quality support via virtual systems.
- Built trusting relationships with clients through open and honest communication.
Contractor
Personnel Services
01.2021 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
- Analyzed user feedback to gather input and identify areas required for improvement.
Patient Care Associate
Morrison Healthcare
08.2018 - 11.2020
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Delivered excellent patient experiences and direct care.
- Provided excellent customer service to patients and medical staff.
- Worked closely with patients to deliver excellent and direct individualized patient care.
Education
Bachelor of Science - Computer Science And Programming
Winona State University
Winona, MNSkills
- Multi-Tasking and Prioritization
- Personal and profficient communicator
- Critical Thinking
- Microsoft Excel , Microsoft PowerPoint, Data Entry
- Email Correspondence,
- Issue and Resolution Tracking
- Ability to delegate tasks to manage workload
- Business Development Understanding
- Complaint Handling and Resolution
Timeline
Client Relations Specialist
Charter Communications, Spectrum
06.2023 - Current
Contractor
Personnel Services
01.2021 - Current
Patient Care Associate
Morrison Healthcare
08.2018 - 11.2020
Bachelor of Science - Computer Science And Programming
Winona State University