Said HajiSaid
Snellville,GA
Summary
Proven Customer Service Representative at Enterprise Alamo National Rental Car, excelling in problem resolution and computer proficiency. Enhanced customer loyalty and satisfaction through effective problem-solving and active listening, leading to swift and empathetic complaint resolution. Skillfully updated customer records, ensuring accurate and prompt service delivery.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Enterprise Alamo National Rental Car
05.2001 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
Education
High School Diploma - General Studies
Washington High School
Cedar Rapids, IA06.1999
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Sales strategist
- Computer proficiency
Curricula
Adept in interacting with customers, maintaining ongoing customer relationships, and efficient processing of customer rental car contracts
Schedule
Anytime
Accomplishments
Achieved employee of the month recognition numerous times
- Resolved product issue through consumer testing.
Coursework
Online, True, Online Content, Due Date, 02/20/24, This eLearning course covers security essentials for customer-facing agents. Learn how to identify threats, ways to securely process customers, various forms that are used and to recognize the right of all persons to travel without discrimination and undue restrictions. Agents will learn to distinguish irregular behavior and what steps to take when detected., ASECCUS100, Self-Assigned, 02/12/24, RequiredRegulatory, Curriculum, ACS and Cargo Learning
Certification
Employee of the month recognition certificates
Languages
English
Full Professional
Somali
Full Professional
Timeline
Customer Service Representative
Enterprise Alamo National Rental Car
05.2001 - Current
High School Diploma - General Studies
Washington High School
Employee of the month recognition certificates
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