FAITH ANNE D. FERNANDO
Mississauga,Ontario
Summary
To secure a professional position with a company in which I can showcase my strong communicative, interpersonal, and analytical skills, while continuing to grow as a professional and to become on asset to my employer and team.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Car Rental Agent
ALAMO/ NATIONAL/ ENTERPRISE CAR RENTAL
Saipan International Airport
12.2018 - Current
- Complete rental transactions and agreements for customers following established guidelines and procedures
- Obtains required authorizations, signatures, imprints, addendum, confirmation numbers, and perform preferred/ fast break, VIP, or other special services as assigned
- Complete qualification procedures prior to renting vehicles
- Review completed contracts with customers to verify accuracy of information and explains rate and charges
- Audits closed contracts to ensure accurate charges for refueling, applicable taxes, etc
- Solve problems raised by customers using sound judgment within applied empowerment guidelines and company policy
Bartender Shift Manager
Bourbon Street Bar and Cafe
Garapan, Saipan
10.2023 - 09.2024
- Enable the field to sell solutions by providing them solid training and collateral materials.
- Ensures the staff are well presented.
- Ensures smooth coordination between the different departments.
- Supervises the team's sales behaviour and offers training and advice.
- Is responsible for managing, scheduling.
Waitress/Server
OCEAN STAR RESTAURANT
Garapan, Saipan
06.2021 - 10.2023
- In absence of the hostess, escorts guests to their tables and recommends food and beverage items, and special promotions if available.
- Filled condiments and napkin containers during slack periods.
- Check extra needs of a guest.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
Waitress/Server
BAB KOREAN RESTAURANT
Garapan, Saipan
12.2019 - 02.2020
- Take drinks and food orders.
- Stay attentive to guest needs.
- Make menu recommendations.
- follow health code standards.
Secretary/Administrative Assistant
HILL LAW OFFICES
Susupe, Saipan
04.2019 - 07.2019
- Company Overview: ATY JOE HILL
- Answer Telephones Office Secretaries are the office gatekeepers – they answer the phone, take messages or refer calls to appropriate staff member
- Maintain Calendar and Plan Meetings Office Secretaries schedule appointments and update event calendars
- They also arrange meetings and coordinate conference room schedules
- In advance of meetings, they assemble background materials and set up the meeting space
- They attend meetings and prepare minutes or summaries of the meeting outcomes
- Handle Mail Incoming and outgoing mail and faxes all go through the Office Secretary
- They open, review, sort and distribute the mail to the appropriate recipients
- Office Secretaries also maintain email lists, and distribute information to staff
- Prepare and Edit Documents
- Maintain Databases and Filing Systems
- Maintain inventory
- ATY
- JOE HILL
Bartender Supervisor
BOSS KARAOKE BAR
Coffee Tree Mall, Garapan, Saipan
10.2018 - 12.2018
- Serve drinks to customers
- Mix drinks and prepare cocktails
- Take beverage orders
- Provide customer service
- Check customer identification and monitor customer
- Make menu recommendations
- Record orders and collect money
Food Attendant/ Server
MICRONESIA RESORT INC. (KENSINGTON HOTEL)
San Roque, Saipan
12.2016 - 03.2018
- Friendly and attentive service, including greeting and seating patrons
- Taking customized and sometimes detailed orders
- Anticipating and responding to guests’ dining needs
- Working closely with other wait staff and kitchen staff
- Processing payments
- Cleaning tables and dining area
- Opening and closing restaurant as needed
- Helping with banquets and events
Receptionist
KRYSTAL – G RISTORANTE
Rodriguez Rizal, Philippines
01.2015 - 10.2015
- Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries
- Directs visitors by maintaining employee and department directories; giving instructions
- Maintains telecommunication system by following manufacturer’s instructions for house phone and console operation
- Maintain security by following procedures; monitoring logbook; issuing visitor badges
- Maintains safe and clean reception area by complying with procedures, rules, and regulations
- Contributes to team effort by accomplishing related results as needed
Bartender/ Bar Server
GARAHE 25 BAR
Quezon City, Philippines
12.2011 - 04.2013
- Prepare and serve drinks and beverages to patrons following regular recipes
- Mix ingredients such a soda, water and sugar to prepare cocktails
- Anticipate guest’s needs to decide if additional service is need
- Operate register and verification machines
- Order required liquor and supplies
- Display bottled goods and glasses to make smart look
- Slice and pit fruit garnishes
- Collect money and give change for drinks served
- Clean and sanitize bar and equipment and replenish supplies
Education
Bachelor of Science - Hotel Restaurant and Management
OUR LADY OF FATIMA UNIVERSITY
01.2010
High School Diploma -
SAN MATEO NATIONAL HIGH SCHOOL
San Mateo, Rizal, Philippines01.2006
Bachelor of Science - Psychology
OUR LADY OF FATIMA UNIVERSITY
Certification
I hereby certify that the above information is true in behalf of my knowledge and belief.
References
References available upon request.
Languages
- Tagalog
- English
Personal Information
- Age: 28
- Place of Birth: San Mateo Rizal
- Height: 5'5
- Weight: 128 lbs.
- Citizenship: Filipino
- Date of Birth: 08/07/90
- Gender: Female
- Marital Status: Single
- Religion: Born Again Christian
Timeline
Bartender Shift Manager
Bourbon Street Bar and Cafe
10.2023 - 09.2024
Waitress/Server
OCEAN STAR RESTAURANT
06.2021 - 10.2023
Waitress/Server
BAB KOREAN RESTAURANT
12.2019 - 02.2020
Secretary/Administrative Assistant
HILL LAW OFFICES
04.2019 - 07.2019
Car Rental Agent
ALAMO/ NATIONAL/ ENTERPRISE CAR RENTAL
12.2018 - Current
Bartender Supervisor
BOSS KARAOKE BAR
10.2018 - 12.2018
Food Attendant/ Server
MICRONESIA RESORT INC. (KENSINGTON HOTEL)
12.2016 - 03.2018
Receptionist
KRYSTAL – G RISTORANTE
01.2015 - 10.2015
Bartender/ Bar Server
GARAHE 25 BAR
12.2011 - 04.2013
Bachelor of Science - Hotel Restaurant and Management
OUR LADY OF FATIMA UNIVERSITY
High School Diploma -
SAN MATEO NATIONAL HIGH SCHOOL
Bachelor of Science - Psychology
OUR LADY OF FATIMA UNIVERSITY
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