Said Salat
Arlington,TX
Summary
Engaging Airport Service Agent with years of experience handling first-time flyers and monitoring safety protocol adherence. Adaptable team member with thorough documentation inspection and customer handling skills. Noted for exceptional check-in rates and luggage handling.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work History
Airport Service Agent
Qatar Airways
Dallas, TX
05.2025 - Current
- Greeted passengers and ensured smooth check-in procedures.
- Coordinated baggage handling and resolved lost luggage reports to enhance passenger experience.
- Assisted passengers with boarding and provided gate information.
- Maintained cleanliness and organization at check-in counters and waiting areas.
- Provided information on flight schedules and airline policies to travelers.
- Addressed customer complaints professionally and resolved issues promptly to maintain service quality.
- Greeted passengers and delivered clear boarding instructions to ensure efficient boarding process.
- Oversaw gate and ramp operations for each flight, ensuring timely service.
Customer Service Supervisor
Worldwide Flight Services
Dallas, Texas
08.2023 - 05.2025
- Greeted and assisted customers while maintaining proper documentation.
- Prepared and organized documentation for flight arrivals and departures, ensuring timely distribution to relevant personnel.
- Provide Customer Service: - Address client inquiries, resolve issues, and assist with booking modifications.
- Coordinate with Operations: - Liaise with drivers and dispatchers, manage schedules, and ensure vehicle availability.
- Maintain Records and Reports: - Keep accurate reservation records, prepare reports on trends and performance, and manage financial aspects of bookings.
- Handled booking processes, special requests, and maintained accurate entry in the system.
- Helping with ticketing, check-in, and boarding procedures. This includes verifying travel documents, issuing boarding passes, and handling special requests like seat assignments.
- Prepare documentation prior to flight arrival or flight departure, review, organize, make copies and distribute accordingly.
- Confirm Dangerous Goods (DG) have been checked within aircraft limits and Follow specific procedure for DG shipments when received.
- Manifest flight based on information received from the warehouse.
- Supervised daily operations of the customer service team at a leading global aviation services provider.
Education
Bachelor of Science - Cyber Security
The University of Texas At Arlington
Arlington, TX 08.2023 - 05.2026
International Baccalaureate Diploma -
Uplift Summit International Preparatory
Dallas, Texas 08.2019 - 05.2023
Skills
- Baggage handling
- Customer service
- Communication skills
- Time management
- Microsoft excel
- Microsoft word
- Computer literacy
- Leadership
Languages
- English
- Somali
- English
Timeline
Airport Service Agent
Qatar Airways
05.2025 - Current
Customer Service Supervisor
Worldwide Flight Services
08.2023 - 05.2025
Bachelor of Science - Cyber Security
The University of Texas At Arlington
08.2023 - 05.2026
International Baccalaureate Diploma -
Uplift Summit International Preparatory
08.2019 - 05.2023