Said Sheikh
Champlin,MN
Summary
Experienced interface developer with a decade of expertise in Healthcare systems Integration.
Overview
15
15
years of professional experience
Work History
Interface developer
Gillette Children's Specialty Healthcare
St Paul, MN
07.2022 - Current
- Conducted thorough evaluation and analysis for new interface projects.
- Developed, tested and implemented Hl7, X12, and CCD interfaces in Open Engine and Intersystems Ensemble.
- Created technical documents for new and existing interfaces
- Monitors, troubleshoots, and performs root cause analysis on interface issues.
- Provided assistance to ensure successful project launches and addressed any subsequent issues
- Subject matter expert on Cerner domain and backend processes.
- Ensured timely resolution of customer tickets
Senior IS consultant
Gillette Children's Specialty Healthcare
St Paul, MN
07.2016 - 07.2022
- Provided extensive knowledge and technical expertise on Cerner EMR, Domain, and backend processes as part of the Gillette core team.
- Provided assistance during projects and upgrades to ensure successful implementation and resolution of post go-live issues
- Served as the intermediary for Gillette and Oracle Cerner, overseeing package installation, domain upgrades, and testing.
- Leveraged Cerner CCL and DA2 to extract data and generate reports.
- Designed and implemented Cerner Ops jobs.
System Engineer
Cerner Corporation
Kansas City, KS
07.2016 - 07.2018
- Troubleshot and resolved complex interface issues within a prompt timeframe as part of the Cerner AMS and SolutionWorks teams.
- Collaborated with clients and vendors to enhance clients' interfaces and Cerner EMR.
- Managed and provided interface support to one of the biggest Cerner clients as their primary resource
- Assisted in defect identification process pertaining to Cerner Interfaces in coordination with Cerner Dev teams
- Participated in an on-call rotation for client support.
Senior Support Analyst
Cerner Corporation
Kansas City, KS
11.2013 - 07.2016
- Provided tier one support for Cerner Interfaces
- Ensured timely resolution of client tickets
- Mentored and trained new associates
- Contributed to the creation of specialized training resources.
Product Support Specialist
Garmin International
Olathe, KS
08.2009 - 11.2013
- Assisted in troubleshooting Garmin products and software.
- Guided customers in determining the optimal products and courses of action that fulfill their needs.
- Monitored, documented, and reported failure trends in Garmin equipment.
- Identified and recommended improvements in Garmin products, documentation, and procedures.
Education
Bachelor of Science in Business Administration - Business Information Systems
DeVry University
05.2006
Associate degree in business administration -
Longview Community College
05.2003
Skills
- HL7 V2
- X12
- CCDA
- Open Engine
- Intersystems Ensemble Engine
- Cerner CCL
- Oracle Cerner EMR
- SQL
- Interface communication protocols and transfer methods
- Technical Specification creation
- Problem-Solving skills
- Strong interpersonal and organization skills
- Requirements Gathering
- Technical Analysis
Timeline
Interface developer
Gillette Children's Specialty Healthcare
07.2022 - Current
Senior IS consultant
Gillette Children's Specialty Healthcare
07.2016 - 07.2022
System Engineer
Cerner Corporation
07.2016 - 07.2018
Senior Support Analyst
Cerner Corporation
11.2013 - 07.2016
Product Support Specialist
Garmin International
08.2009 - 11.2013
Bachelor of Science in Business Administration - Business Information Systems
DeVry University
Associate degree in business administration -
Longview Community College
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