Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Saida Irish

New Milford,NJ

Summary

Bilingual customer service representative that quickly and effectively resolves complaints and issues, well-trained in busy call center settings. My objective is to be part of a company in which I can put my knowledge into practice and where I can grow both professionally and personally.

Overview

8
8
years of professional experience

Work History

Bilingual Customer Service Representative

VillageCare
02.2024 - Current
  • Handle incoming telephone calls and answer questions for members and providers.
  • Assists members in accessing all necessary covered and non-covered services in conjunction with plan of care.
  • Conducts post-enrollment orientation activities, including orientation of members, members’ families, or representatives.
  • Explains the plan’s rules for obtaining services and assists members in making appointments with their primary care physician and other health care providers.
  • Assists members with the renewal of their Medicaid benefits.

Bilingual Customer Service Representative

Modivcare
09.2022 - 02.2024
  • Schedule non-emergency transportation to take members to their doctor’s appointments.
  • Receive and document customer concerns while ensuring all relevant information is correct.
  • Refer unresolved customer grievances to the designated department for further investigation and resolution.

Bilingual Customer Service Representative

Teleperformance
03.2016 - 06.2020
  • Selling bus tickets to customers traveling from different cities within the United States.
  • Providing information regarding their trips.
  • Escalating by submitting forms when the customer was stranded or had a safety concern; as well as when the customer was entitled to get a refund or had a lost item.

Education

Bachelor's Degree - International Business

Universidad APEC
Santo Domingo, DR
10.2017

Skills

  • Customer service
  • Call center operations
  • Teamwork and collaboration
  • Multitasking
  • Calm and professional under pressure
  • Computer skills
  • Microsoft Office

References

  • Ilsa Aquino, Paraprofessional at Osceola High School, (407) 747-5930
  • David Bishop, Inspector at Massey Services Inc., (917) 463-8230

Timeline

Bilingual Customer Service Representative

VillageCare
02.2024 - Current

Bilingual Customer Service Representative

Modivcare
09.2022 - 02.2024

Bilingual Customer Service Representative

Teleperformance
03.2016 - 06.2020

Bachelor's Degree - International Business

Universidad APEC

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Saida Irish