Saidat Coubadja
The Bronx,NY
Summary
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
11
11
years of professional experience
Work History
Medical Receptionist
City MD
05.2025 - Current
- Managed patient scheduling, optimizing appointment flow and minimizing wait times.
- Trained new staff on front desk procedures and electronic health record systems.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Registered and verified patient records before triage with most up-to-date information.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
Shift Supervisor
Starbucks
03.2015 - 05.2025
- Supervised daily operations, ensuring adherence to safety protocols and company policies.
- Trained team members on operational procedures and efficient task completion.
- Monitored inventory levels, coordinating with staff to maintain stock availability.
- Resolved customer inquiries effectively, promoting positive service experiences.
- Conducted regular performance evaluations, providing feedback to enhance team productivity.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Cosmetologist
Coubadjacollection
01.2017 - 01.2024
- Greeted clients with smile and provided friendly, knowledgeable service.
- Executed advanced techniques in hair, weave, wig coloring, cutting, and styling for diverse clientele.
- Maintained sanitation and safety standards to ensure a hygienic work environment.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Applied makeup to clients for special occasions to meet requirements.
Education
Associate of Science - Nursing
Bronx Community College
Bronx, NY06-2028
Associate of Science - Criminal Justice
Monroe College
Bronx, NY06-2013
Skills
Customer service expertise
Effective team management skills
Resilient in high-pressure situations
Multitasking proficiency
Accurate record-keeping
Timeline
Medical Receptionist
City MD
05.2025 - Current
Cosmetologist
Coubadjacollection
01.2017 - 01.2024
Shift Supervisor
Starbucks
03.2015 - 05.2025
Associate of Science - Nursing
Bronx Community College
Associate of Science - Criminal Justice
Monroe College