Ebony Mackabee
Kansas City,MO
Summary
I'm experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction. I'm also a Leasing professional with solid track record in managing tenant relations and lease agreements. Proven ability to maintain high occupancy rates and improve tenant satisfaction. Team-oriented with focus on adaptability and achieving results while leveraging strong communication and organizational skills.
Overview
13
13
years of professional experience
Work History
Medical Receptionist
Stat Care Pulmonary And Sleep
Saint Petersburg, FL
03.2019 - 10.2025
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Coordinated insurance verification processes, ensuring accurate patient information collection.
- Oversaw electronic health record management, maintaining data integrity and confidentiality.
- Trained new staff on office procedures and software systems to enhance team efficiency.
- Implemented process improvements to reduce wait times and enhance patient experiences.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Leasing Consultant
Pine Tree Apartments
Saint Petersburg, Fl
08.2012 - 04.2019
- Managed leasing processes, ensuring timely and accurate documentation for new residents.
- Conducted property tours and showcased amenities to prospective tenants, enhancing engagement and interest.
- Assisted in developing marketing strategies to attract new residents and retain current tenants.
- Collaborated with maintenance team to address resident concerns promptly, improving satisfaction rates.
- Analyzed market trends to adjust rental pricing and maintain competitive edge in the local market.
- Trained new leasing staff on operational procedures and customer service best practices, fostering team growth.
- Implemented software solutions for streamlined lease management, increasing operational efficiency across the board.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
Education
High School Diploma -
Table Mountain High School
Oroville, CA01-2016
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Office administration
- Patient registration
- Microsoft office
- HIPAA compliance
- Appointment setting
- Insurance verification
- Appointment management
- Medical billing
- Electronic medical records
- Letter preparation
- EMR / EHR
- Referral verification
- Medical office administration
- Customer service expertise
- Lease agreements
- File management
- CRM software
- Phone and email etiquette
- Leasing and sales
- Application processing
- Sales techniques
- Property tours
- Unit inspection
- Lease oversight
- Clear communication
- Lease renewals
- Creative problem solving
Timeline
Medical Receptionist
Stat Care Pulmonary And Sleep
03.2019 - 10.2025
Leasing Consultant
Pine Tree Apartments
08.2012 - 04.2019
High School Diploma -
Table Mountain High School