SAIDAT UWIMANA
Houston,TX
Summary
Dedicated professional with experience at Unifi, excelling in wheelchair navigation and passenger assistance. Proven ability to enhance customer satisfaction through effective communication and safety awareness. Trained new team members, ensuring compliance with protocols while optimizing operational efficiency. Committed to delivering exceptional service and maintaining high standards in all tasks.
Overview
8
8
years of professional experience
Work History
Wheelchair Agent
Unifi
IAH Bush Airport
06.2025 - Current
- Assisted passengers with mobility needs, ensuring timely and safe wheelchair accessibility.
- Coordinated wheelchair deliveries for arriving and departing flights, optimizing passenger flow.
- Collaborated with airport staff to maintain compliance with safety regulations and protocols.
- Trained new team members on operational procedures and equipment handling techniques.
Housekeeper
Professional Janitorial Services
18424 Security Rd
01.2024 - Current
- Maintained cleanliness and organization of assigned areas, ensuring high standards of hygiene.
- Operated cleaning equipment and tools effectively to achieve optimal results.
- Assisted in training new staff on safety protocols and cleaning procedures.
- Monitored inventory of cleaning supplies and reported shortages to management.
- Collaborated with team members to complete projects efficiently and on schedule.
- Implemented best practices for waste disposal and recycling initiatives.
- Adapted cleaning techniques based on varying surface materials and client needs.
- Provided exceptional customer service by addressing client requests promptly and courteously.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and
Housekeeper
Mulago National Referral Hospital
Kampala Ug
01.2018 - 10.2023
- Maintained cleanliness and sanitation standards in assigned areas.
- Operated cleaning equipment, including floor scrubbers and vacuums.
- Adhered to safety protocols while performing cleaning tasks.
- Assisted in inventory management of cleaning supplies and materials.
- Collaborated with team members to ensure efficient workflow.
- Conducted routine inspections to identify maintenance needs or hazards.
- Trained new staff on proper cleaning techniques and safety measures.
- Implemented improvements in cleaning processes for enhanced efficiency.
- Enhanced workplace cleanliness by thoroughly dusting, sweeping, and mopping all areas.
- Improved facility hygiene through diligent sanitization of high-touch surfaces and restrooms.
- Emptied trashcans and transported waste to collection areas.
- Upheld company standards for cleanliness and sanitation by consistently following prescribed protocols and procedures.
- Maintained a safe working environment by promptly addressing spills and potential hazards.
- Collaborated closely with team members to complete large-scale cleaning projects within established deadlines.
- Used time management and efficient cleaning methods to meet deadlines.
- Increased client satisfaction through meticulous attention to detail in all cleaning tasks performed.
- Delivered efficient waste management by regularly emptying trash receptacles and recycling bins.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Organized and used industrial cleaning products following strict safety procedures.
- Boosted overall facility appearance with detailed window cleaning and spotless maintenance of floors.
- Assisted in the successful completion of corporate events by ensuring clean, well-presented spaces for attendees'' comfort and enjoyment.
- Continually honed professional skills through regular participation in industry training sessions, keeping abreast of the latest cleaning techniques and products for maximum effectiveness.
- Offered exceptional customer service through prompt resolution of client concerns or special requests regarding facility cleanliness.
- Bolstered team morale and productivity by consistently displaying a positive attitude, strong work ethic, and willingness to assist colleagues when needed.
- Reduced cross-contamination risks by adhering to strict guidelines regarding the use of separate cleaning materials for different areas or surfaces.
- Supported inventory management with timely replenishment of cleaning supplies when necessary, avoiding stock shortages.
- Minimized disruptions to daily business operations by conducting thorough after-hours or weekend cleanings as needed.
- Facilitated smooth transitions between tenants in commercial properties with comprehensive move-in/move-out cleans that met leasing requirements.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Provided assistance to other staff members with cleaning of difficult areas.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Maintained floor cleaning and waxing equipment.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Supervised supplies in inventory and submitted reorder requests.
- Operated buffers and burnishers to clean and polish floors.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Made patients beds
- Changed the dirty linen for the pat
Education
High School Diploma -
KYANGWALI SECONDARY SCHOOL
Hoima Uganda Skills
Disability awareness
Wheelchair navigation
Safety awareness
Professionalism and courtesy
Patient assistance
Ticketing
Check-in processes
Customer service management
Passenger assistance
Security screenings
Boarding gate procedures
Passenger check-in
Languages
English
Native or Bilingual
Timeline
Wheelchair Agent
Unifi
06.2025 - Current
Housekeeper
Professional Janitorial Services
01.2024 - Current
Housekeeper
Mulago National Referral Hospital
01.2018 - 10.2023
High School Diploma -
KYANGWALI SECONDARY SCHOOL