Shynice Davis
Humble,TX
Summary
Dedicated professional with strong customer service skills. Experienced in enhancing customer experiences and providing patient assistance. Committed to delivering exceptional support in fast-paced environments.
Motivated individual with a background in patient assistance. Skilled in effective communication and teamwork, contributing to streamlined operations and improved customer satisfaction. Eager to leverage these strengths to enhance service delivery.
Overview
4
4
years of professional experience
Work History
Wheelchair Agent
IAH Airport
Houston, TX
11.2025 - Current
- Assisted passengers with mobility needs, ensuring safe transportation throughout airport facilities.
- Operated various wheelchair models, maintaining equipment functionality and cleanliness.
- Collaborated with airline staff to facilitate smooth boarding processes for individuals requiring assistance.
- Provided timely support to passengers, enhancing overall travel experience and efficiency.
- Communicated effectively with team members to coordinate assistance requests promptly.
Sales Associate
Macy's Deerbrook
Humble, TX
10.2024 - 10.2025
- Assisted customers in product selection, enhancing shopping experience and driving sales.
- Managed inventory by restocking merchandise and maintaining organized displays.
- Collaborated with team members to achieve daily sales goals and improve customer service.
- Utilized point-of-sale system to process transactions accurately and efficiently.
- Resolved customer inquiries and concerns, ensuring satisfaction with products and services.
- Participated in training new associates on store policies and operational procedures.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Maintained visual merchandising standards to promote brand identity and drive sales.
Food and Beverage Attendant
Splashtown Hurricane Harbor
Spring, TX
05.2022 - 09.2024
- Delivered exceptional customer service in a fast-paced environment, ensuring guest satisfaction.
- Assisted with food preparation and presentation, maintaining cleanliness and safety standards.
- Managed cash transactions accurately, processing payments efficiently for food and beverage orders.
- Collaborated with team members to streamline operations during peak service times, enhancing workflow efficiency.
- Greeted and seated guests to provide friendly and welcoming experience.
Education
High School Diploma -
Skills
- Disability awareness
- Wheelchair navigation
- Safety awareness
- Professionalism and courtesy
- Strong organization
- Patient assistance
- Teamwork and collaboration
- Active listening
- Effective communication
- Problem-solving skills
- Goal oriented
- Customer service
- Time management
Timeline
Wheelchair Agent
IAH Airport
11.2025 - Current
Sales Associate
Macy's Deerbrook
10.2024 - 10.2025
Food and Beverage Attendant
Splashtown Hurricane Harbor
05.2022 - 09.2024