Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Saidi Kamugisha

Haslet,TX

Summary

Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Technician

AT&T
10.2022 - Current
  • Maintained quality assurance and customer satisfaction objectives.
  • Performed complex mechanical alignments and equipment calibration to meet quality standards.
  • Completed job reports and logs immediately following service calls.
  • Organized work to meet demanding production goals.
  • Maintained compliance with regulatory standards and safety requirements.
  • Applied critical thinking and research to address complex issues.
  • Mentored junior technicians in maintenance, repair, and reporting duties.
  • Tracked and recorded parts and labor costs related to each service call.
  • Observed equipment operation to diagnose and troubleshoot reported issues.
  • Suggested specialized fixtures, test equipment and procedures for failure analysis.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Drafted preventive maintenance schedule to support equipment longevity.
  • Inspected equipment to identify areas of wear or causes of malfunctions.

Walmart Warehouse

Walmart
09.2021 - 09.2022
  • Checked packages and merchandise for damage and notified vendors.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Consistently lifted materials weighing as much as 50 Lbs pounds.
  • Operated forklift to safely move and safeguard stock and supplies in warehouse.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Helped train new employees in safe practices and warehouse procedures.
  • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.

Amazon Delivery Driver

Amazon DSP
02.2020 - 04.2021
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.

Education

Associate of Arts -

Tarrant County College District
Fort Worth, TX
10.2017

High School Diploma -

Haltom High School
Haltom City, TX
05.2015

Skills

  • Issue Analysis
  • Quality Control
  • System Troubleshooting
  • Equipment Maintenance
  • Equipment Repair
  • OSHA Compliance
  • System Installation
  • Customer Service
  • Program Support
  • Computer-Assisted Diagnostics
  • Workload Management

Certification

  • Smith Driving Training
  • Licensed Forklift Driver

Languages

English
Native or Bilingual
Swahili
Native or Bilingual
Luganda
Native or Bilingual

Timeline

Technician

AT&T
10.2022 - Current

Walmart Warehouse

Walmart
09.2021 - 09.2022

Amazon Delivery Driver

Amazon DSP
02.2020 - 04.2021

Associate of Arts -

Tarrant County College District

High School Diploma -

Haltom High School

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Saidi Kamugisha