Saidi Salazar
Houston,TX
Summary
Dynamic manager with extensive experience at Walmart, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction and resolving conflicts, while effectively cross-training staff to boost performance. Skilled in operations management and decision-making, consistently achieving departmental goals through strategic planning and a positive attitude.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Walmart
Houston, TX
03.2025 - 05.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Customer Service Representative
Walmart
Houston
12.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Dispatch Manager
Axel Transportation LLC
Houston, TX
12.2018 - 01.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
Substitute Teacher - Education
South Texas College
McAllen, TX01.2023
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff management
- Documentation and reporting
- Operations management
- Sales management
- Business administration
- Positive attitude
- Multitasking
- Team development
Certification
Substitute Teacher
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Manager
Walmart
03.2025 - 05.2025
Customer Service Representative
Walmart
12.2024 - 02.2025
Dispatch Manager
Axel Transportation LLC
12.2018 - 01.2025
Substitute Teacher - Education
South Texas College