SAIFADIN MUHAMMAD

Motivated professional with diverse experience in customer service, communications, leadership, and marketing. Looking to learn and grow with an organization and serve the community with a skillset of

Self-starting Custodian with team player mentality. Skilled at staying on task and meeting deadlines.

Hardworking Custodian offers broad skills in all areas of building maintenance. Committed to top-quality service, timeliness and thoroughness in any cleaning task. Reputation for punctuality and dependability.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

• Used product and fashion knowledge to inspire the customer by offering purchasing suggestions, promoting campaigns, offers, activities and company initiatives.
• Responded to multiple phone lines for customer inquiries with call volume up to 100 calls a day.
• Contacted commercial and non-commercial customers about their inquiries, understood their needs and issues, delegated when needed, resolved, and delivered service to ensure customer satisfaction.
• Used knowledge of programmatic functions of financial institutions, insurance companies, educational organizations, and utilities companies to provide proper support to customers.
• Leveraged interpersonal skills, integrity, and professionalism to build and sustain relationships.

• Carefully collected confidential information from customers to attend to their needs, input in the company database for problem resolution, processing, and reporting.
• Generated reports of past due balances for credit card and mortgage companies, reached out to designated party to resolve and then documented the information.
• Used company tracking system to generate product distribution and sales report.

• Opened and closed businesses, which included assigning staff responsibilities, setting up stores, closing out registers, counting cash, making deposits etc.
• Maintained a smooth work environment via proper communication, performance-based feedbacks, scheduling, and goal setting with eight subordinates throughout four departments.
• Built a fashion centric team of collaborative and engaged talent through recruiting and succession planning.
• Maximized sales and controlled operational costs through excellent time management and prioritization skills.