Saifagaloa Faaeteete
Summary
Proficient and hardworking Transportation professional well-versed in area attractions and available amenities. Adept at accurately logging fuel costs and diligently reporting incidents. Current California license with clean driving record. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Air Export Supervisor
Expeditors Intl Inc
01.2016 - Current
- Conducted regular performance evaluations for team members, identifying areas of improvement and providing professional development opportunities.
- Analyzed internal processes regularly, identifying areas for improvement and driving continuous optimization efforts within the department.
- Negotiated cost-effective rates with carriers, resulting in significant savings for the company and clients.
- Enhanced customer satisfaction with timely delivery of shipments through diligent coordination and planning.
- Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
- Utilized advanced software tools for effective shipment management, improving overall productivity levels within the department.
Customer Service Representative Lead
Menzies Aviation
07.2014 - 12.2016
- Consistently met or exceeded performance metrics, leading to increased team success and recognition.
- Mentored junior staff, providing guidance on best practices in customer service.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Implemented new training programs for better team performance and improved service quality.
Retail Cashier
Burlington Coat Factory
06.2013 - 07.2014
- I help customers while they shop, answers questions, and assists in daily store operations.
- Trained new hires, enhancing their product knowledge and sales techniques.
- Maintained the floors appearance, directing customers to goods and operating cash registers.
Education
High School Diploma -
Live Oak High School
Antioch, CA06.2013
Skills
Quality Assurance
Conflict Resolution
Adaptability
Time management
Interpersonal Communication
Attention to Detail
Ensuring Safety
Certification
- IATA/FIATA - November 2019
- Dangerous Goods Certification
Timeline
Air Export Supervisor
Expeditors Intl Inc
01.2016 - Current
Customer Service Representative Lead
Menzies Aviation
07.2014 - 12.2016
Retail Cashier
Burlington Coat Factory
06.2013 - 07.2014
High School Diploma -
Live Oak High School
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