Saige Annakie
Trumbull,CT
Summary
Proven track record in enhancing patient satisfaction and first-call resolution rates at Ascension Health-Experis through expert management of sensitive information and adept handling of healthcare inquiries. Skilled in insurance verification and demonstrating exceptional stress tolerance, I significantly improved communication and efficiency, embodying professionalism and compassion in challenging situations. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Healthcare Customer Service Representative
Ascension Health- Experis
01.2024 - Current
- Maintained confidential patient, by updating Cerner and Epic EMR information in compliance with company policies and regulatory requirements.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping de-escalate tense situations while focusing on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Toddler Room Teacher
The Lighthouse Preschool
06.2023 - Current
- Strong verbal and written communication skills are required to effectively interact with students, parents/guardians, and colleagues.
- Familiarity with behavior management strategies to address challenging behaviors in the classroom
- Prepared children for transition into preschool by introducing foundational concepts such as letter recognition, counting, shapes, colors, and basic social skills through engaging lessons and activities.
- Increased parent satisfaction by maintaining open lines of communication regarding their child''s progress and milestones achieved.
- Mentored new teachers or assistant staff members by offering guidance on classroom management techniques as well as sharing successful strategies for teaching toddlers.
Education
Associate of Science - Liberal Arts And Sciences
Southern New Hampshire University
NH-Online 01.2026
Skills
- Insurance Verification
- Medical terminology knowledge
- Appointment Scheduling
- Patient confidentiality
- Call center experience
- Claims Processing
- Data entry proficiency
- Stress Tolerance
Languages
Spanish
Limited Working
Timeline
Healthcare Customer Service Representative
Ascension Health- Experis
01.2024 - Current
Toddler Room Teacher
The Lighthouse Preschool
06.2023 - Current
Associate of Science - Liberal Arts And Sciences
Southern New Hampshire University
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