Saige BALDWIN
Grand Rapids
Summary
I am a consummate professional with extended experience in the customer service industry. I've excelled at providing care through the organizing the daily activities of the servers top performing location in a renowned restaurant group. Applying my experience from this environment to the rugby field has demonstrated my desire to lead and support those I collaborate with in the academic space as well as live with in the same space with at Aquinas .
Overview
4
4
years of professional experience
Work History
Lead Host, Food Runner, and Server
Bostwick Lake Inn
04.2024 - Current
- Managed guest seating arrangements to optimize flow and enhance dining experience.
- Trained and mentored new hosts on customer service protocols and restaurant policies.
- Coordinated with kitchen staff to ensure timely order delivery and guest satisfaction.
- Resolved guest inquiries and complaints promptly, improving overall service quality.
- Delivered exceptional customer service to enhance guest satisfaction and retention.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
Regular Babysitter
Multiple Families
09.2021 - Current
- Supervised children's activities, ensuring safety and engagement.
- Managed daily routines, including meals, naps, and educational activities.
- Communicated effectively with parents regarding child behavior and progress.
Volunteer Ball Runner
Mary Free Bed
06.2023 - 06.2024
Help provide a successful experience through ball running for a wheelchair tennis tournament two summers in a row.
Education
BBA - Business Administration
Aquinas College
Grand Rapids, MI05-2029
Skills
Effective Communicator
Task Management
Strong Customer Service Skills
Efficient Worker
Adaptability
Accomplishments
Achieved team nominated and coach nominated Rookie of the Year my first season of playing rugby and gained a rugby scholarship. I also gained a choir scholarship at Aquinas College.
Timeline
Lead Host, Food Runner, and Server
Bostwick Lake Inn
04.2024 - Current
Volunteer Ball Runner
Mary Free Bed
06.2023 - 06.2024
Regular Babysitter
Multiple Families
09.2021 - Current
BBA - Business Administration
Aquinas College