Saige Spiva
Arlington,TX
Summary
Enthusiastic and service-focused professional with 9+ years of experience in fast-paced hospitality roles, including bartending, serving, and staff training. Skilled in customer engagement, safety awareness, and conflict resolution. Passionate about delivering memorable guest experiences and now seeking to bring my high-energy, teamwork-oriented approach to the skies as a Southwest Airlines flight attendant.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender
PBR - Texas Live
Arlington, TX
06.2021 - Current
- Delivered fast, friendly service in a high-volume, high-pressure environment with a focus on guest satisfaction and safety.
- Communicated clearly with diverse customers, resolving concerns calmly and professionally.
- Demonstrated adaptability, multitasking, and composure during peak hours and special events.
- Maintained clean, organized, and compliant work areas in accordance with health and safety regulations.
Trainer
01.2018 - Current
- Trained new servers and bartenders on service standards, menu knowledge, and guest interaction.
- Provided hands-on coaching and constructive feedback.
- Created and maintained training guides and checklists to support onboarding.
- Promoted adherence to health, safety, and operational procedures.
Bartender / Server
Hooters of America LLC
Arlington, TX
11.2014 - 03.2024
- Provided exceptional guest experiences over nearly a decade in a fast-paced, team-oriented environment.
- Trained and mentored new hires on customer service, menu knowledge, and conflict resolution.
- Built lasting customer relationships through attentiveness, warmth, and professionalism.
- Frequently recognized for dependability, positive attitude, and problem-solving under pressure.
- Maintained safety and cleanliness standards, including food handling and emergency protocols.
Receptionist
Nicole Louis Salon
Arlington, TX
10.2015 - 10.2017
- Welcomed and assisted visitors and clients with professionalism and warmth.
- Managed phone systems, directed calls, and scheduled appointments efficiently.
- Maintained an organized front desk and supported administrative tasks.
- Demonstrated a consistent commitment to excellent customer service.
Education
High School Diploma -
Arlington High School
Arlington, TX06.2014
Skills
- Customer Service Excellence
- Conflict Resolution
- Safety Awareness & Compliance
- Communication & Teamwork
- Time Management
- Multitasking in High-Stress Environments
- Empathy & Patience
- Adaptability
- Food Safety
- Microsoft Office
Certification
Trainer, 01/01/18, Present, Trained new servers and bartenders on service standards, menu knowledge, and guest interaction., Provided hands-on coaching and constructive feedback., Created and maintained training guides and checklists to support onboarding., Promoted adherence to health, safety, and operational procedures.
Timeline
Bartender
PBR - Texas Live
06.2021 - Current
Trainer
01.2018 - Current
Receptionist
Nicole Louis Salon
10.2015 - 10.2017
Bartender / Server
Hooters of America LLC
11.2014 - 03.2024
High School Diploma -
Arlington High School