Saige Lee Serigny
Independent Agent
Austin,Texas
Summary
Highly motivated Insurance Agent with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service. Problem solving skills, along with an always learning attitude and detail-oriented work ethic, used in day-to-day operations and studies. Leadership, marketing, and communication skills acquired through professional and collegiate experiences.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Independent Agent
American Family Life Assurance Company of Columbus, Aflac
08.2021 - Current
- Responsible for selling supplemental insurance options and generating new business opportunities through company leads, networking, referrals, and calls
- Conducting meetings with employers to customize programs that benefit employees and businesses
- Analyzed retention, loss ratio trends and sales volume to identify areas for improvement
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance
- Identified and solicited sales prospects in agency databases.
Sales Associate
Victoria’s Secret
11.2020 - Current
- Drove industry-leading profit increase by transforming production process and aligning sales targets to meet dynamic industry conditions
- Versatile and capable of shifting gears when asked to switch roles during peak customer hours.
- Administrate online content inventory system
- Operate POS register systems
- Balance cash drawers at the beginning and end of every shift to ensure the deposit of each register is correct
Beverage Cart Attendant
Lago Vista Golf Course
05.2021 - 10.2021
- Responsible for replenishing the beverage cart with fresh products and selling products
- Ensuring a high level of beverage cart revenue and upselling customers
- Restocked, organized and ordered products for beverage cart to maintain optimum inventory
- Set up for special events with up to 1,000 guests, planning in advance for special inventories, designing table settings and practicing drinks
Barista Server, Cashier
Arusha’s Coffee & Tea
01.2020 - 11.2020
- Made and served brand-specific café beverages per day with speed, quality and consistency
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines
- Cultivated warm relationships with regular customers
- Completed over successful daily cash audits to correctly balance drawers at end of each shift
- Memorized recipes for specialty coffee beverages and seasonal offerings
Head Hostess
The Oasis on Lake Travis
12.2016 - 06.2018
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Managed the hostess team that was made up of fifteen employees at the fourth biggest restaurant in the western hemisphere
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons
Education
BBA - Marketing
University of Mary Hardin-Baylor
Belton, TX 08.2017 - 05.2021
Skills
Customer Service
Interpersonal Communication
Leadership
Problem Solving
Timeline
Independent Agent
American Family Life Assurance Company of Columbus, Aflac
08.2021 - Current
Beverage Cart Attendant
Lago Vista Golf Course
05.2021 - 10.2021
Sales Associate
Victoria’s Secret
11.2020 - Current
Barista Server, Cashier
Arusha’s Coffee & Tea
01.2020 - 11.2020
BBA - Marketing
University of Mary Hardin-Baylor
08.2017 - 05.2021
Head Hostess
The Oasis on Lake Travis
12.2016 - 06.2018