Wanda Nicely
Sautee,GA
Summary
Organized Program Administrator bringing strengths in handling work independently and solving routine problems with minimal oversight. Ability to quickly learn new processes. Hardworking and reliable. An excellent team player who works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Overview
30
30
years of professional experience
Work History
Independent Agent
Alorica, Inc.
11.2023 - Current
- Provided customer service, addressing inquiries and concerns promptly to maintain a positive brand reputation.
- Explained features and benefits of active policies to customers to ensure a thorough understanding of benefits.
Independent Contractor
Omni Interactions
04.2022 - 07.2023
- Consulted with customers to assess needs and propose optimal solutions.
- Provided customer service by addressing client concerns promptly and offering solutions that met their needs.
Independent Contractor
Liveops
07.2021 - 02.2022
- Work-at-home independent contractor agent
- Boost customer experiences by delivering superior customer service, issue resolution and merchandising.
Social Services Program Administrator
Hall County Dept. Of Family & Children Services
07.2006 - 06.2013
- (Promotion)
- Provided supervision to Social Services Supervisors
- Ensure supervisors and case managers were in compliance with State, County and Federal mandates
- Provided ongoing direction and leadership for program operations to provide social assistance to vulnerable or at-risk families, children and senior citizens
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Social Services Intake Supervisor
Hall County Dept. Of Family & Children Services
07.2001 - 01.2006
- (Promotion)
- Assigned response times to reports of child or adult abuse and/or neglect
- Maintained compliance with County, State and Federal laws.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Child Protective Services Intake Worker
Hall County Dept. Of Family & Children Services
07.1994 - 01.2001
- Intake: Accepted and entered 20-25 reports daily of child / adult abuse and neglect
- Made appropriate referrals to County or State programs when needed.
- Interviewed individuals and families to assess needs and provide informational resources.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Prepared variety of different written communications, reports and documents
Education
Bachelor of Science - Business Administration
Brenau Womens College
Gainesville, GA 05.1992
Skills
- Customer relations
- Verbal and written communications
- Organization
- Update policies
- Train staff
- Multitasking Abilities
- Customer service experience
- Goal-oriented mindset
- Customer Service
- Active Listening
Timeline
Independent Agent
Alorica, Inc.
11.2023 - Current
Independent Contractor
Omni Interactions
04.2022 - 07.2023
Independent Contractor
Liveops
07.2021 - 02.2022
Social Services Program Administrator
Hall County Dept. Of Family & Children Services
07.2006 - 06.2013
Social Services Intake Supervisor
Hall County Dept. Of Family & Children Services
07.2001 - 01.2006
Child Protective Services Intake Worker
Hall County Dept. Of Family & Children Services
07.1994 - 01.2001
Bachelor of Science - Business Administration
Brenau Womens College
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