Stephen Ryad
Murfreesboro,TN
Summary
Entrepreneurial Independent Agent with years of experience in sales and marketing. Surpassing customer and employer expectations by providing exceptional service and building an excellent rapport with customers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Independent Agent
Aflac
12.2023 - Current
- Organized regular policy reviews with existing clients, ensuring their ongoing satisfaction with coverage levels and identifying opportunities for upselling or cross-selling additional products.
- Enhanced client satisfaction by providing personalized insurance solutions tailored to individual needs and preferences.
- Streamlined administrative tasks for improved efficiency in underwriting processes and policy management.
- Delivered informative presentations on various insurance products, enhancing consumer understanding of available options.
- Managed a diverse portfolio of accounts, adapting sales strategies to meet the unique needs of each client segment effectively.
- Explained features of policies to customers and helped determine best policies to meet personal needs.
- Maintained up-to-date knowledge of industry trends and product offerings to provide informed recommendations to clients.
Entertainment Sales Associate
Walmart
11.2022 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Team Leader Manager
Jack In The Box
03.2020 - 02.2021
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
Education
Aerospace - Professional Pilot
Middle Tennessee State University
Murfreesboro, TNHonors High School Diploma - N/A
Martin Luther King Jr School
Nashville, TN05.2022
Skills
- Customer service experience
- Goal-oriented mindset
- Expertise in sales
- Prospecting clients
- Appointment management
- Product Knowledge
- Customer Retention
- Risk Management
- Email Marketing
- Cold-calling
- Rapport Building
- Lead prospecting
- Marketing
- Sales Quota Achievement
- Problem-Solving
- Flexible Schedule
- Sales negotiation
- Client Relations
Certification
License to health, life and accident insurance agent in the State of Tennessee
Languages
Arabic
Limited Working
Timeline
Independent Agent
Aflac
12.2023 - Current
Entertainment Sales Associate
Walmart
11.2022 - 11.2023
Team Leader Manager
Jack In The Box
03.2020 - 02.2021
Aerospace - Professional Pilot
Middle Tennessee State University
Honors High School Diploma - N/A
Martin Luther King Jr School