Tanyhell Stallworth
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Independent Agent
Illinois Mutual
03.2022 - Current
- Called potential customers per day to expand customer base.
- Provided exceptional customer service, addressing inquiries and concerns promptly to maintain a positive brand reputation.
- Managed a diverse portfolio of accounts, adapting sales strategies to meet the unique needs of each client segment effectively.
- Streamlined administrative tasks for improved efficiency in underwriting processes and policy management.
- Explained features of policies to customers and helped determine best policies to meet personal needs.
- Met with prospective clients to discuss insurance needs and provide solutions.
Medicare Enrollment Specialist
HealthPlanOne
06.2023 - 06.2024
- Handled escalated member cases with professionalism, working diligently towards a satisfactory resolution.
- Provided exceptional customer service during application submission, addressing any concerns or issues promptly and professionally.
- Assisted members in understanding complex Medicare policies, guiding them through the enrollment process stepbystep.
- Managed a high volume of applications while maintaining attention to detail and adhering to tight deadlines.
- Interviewed applicants and explained scope of different available benefits.
- Maintained a high level of accuracy by conducting thorough reviews of enrollment applications, ensuring compliance with CMS regulations.
Logistics Coordinator
Stallworth Transports4u
05.2014 - 12.2023
- Tracked orders and notified customers of status or potential delays.
- Trained new contractors on logistics procedures, promoting a consistent approach across the team.
- Reduced delivery times to customers by optimizing route planning and scheduling.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
Office Manager
Delanda Construction, LLC
02.2010 - 12.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Collaborated on assembling documentation for building permit applications.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Education
High School Diploma -
Woodville High
Woodville, TX05.1995
Skills
- Customer service experience
- Customer Needs Assessment
- Problem-Solving
- Time Management
- Attention to Detail
- Excellent Communication
- Active Listening
- Microsoft Office
- Professionalism
- Conflict Resolution
- Carrier Relations
- Licensed Insurance Agent
Timeline
Medicare Enrollment Specialist
HealthPlanOne
06.2023 - 06.2024
Independent Agent
Illinois Mutual
03.2022 - Current
Logistics Coordinator
Stallworth Transports4u
05.2014 - 12.2023
Office Manager
Delanda Construction, LLC
02.2010 - 12.2018
High School Diploma -
Woodville High
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