Saila Sanderson
Mobile,AL
Summary
Personable, friendly and solution-oriented worker with over 17 years of experience in service and customer support. Customer-focused team player offering expertise in conflict mediation, safety, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
17
17
years of professional experience
Work History
Flight Attendant
Delta Air Lines Inc.
Atlanta, GA
05.2019 - Current
- Ensured that prompt communications were distributed between the flight deck and the cabin crew.
- Inspected interior of aircraft prior to, during, and after flights to ensure propering stowing of emergency equipment.
- Promoted passenger and crew saftety by maintaining airline and federal aviation regulations at all times.
Flight Attendant
SkyWest Airlines
St. George, UT
02.2017 - 02.2019
- Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
- Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
- Inspected interior of aircraft prior to, during, and after flights to ensure propering stowing of emergency equipment.
Server/Headwait
Outback Steakhouse
Northridge, CA
05.2016 - 02.2017
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Recruited and trained new employees to meet job requirements.
Bartender/Server
Bonefish Grill
Northridge, CA
01.2014 - 02.2016
- Supported servers by preparing specialty drinks for patrons in all areas of establishment.
- Promoted products to customers to enhance bill totals with high-profit items.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Education
Google IT Support Professional Certificate - Technical Support Fundamentals
Technical Support Fundamentals
Google08.2023
Bachelor of Arts - Political Science
University of South Alabama
Mobile, AL12.2014
Skills
- Anticipating guest needs
- Outstanding customer service
- Employee training
- Organizational ability
- Adult AED and CPR
- FAA regulations
- Company culture and values
- Emergency situations management
- Leadership
- Conflict resolution
Timeline
Flight Attendant
Delta Air Lines Inc.
05.2019 - Current
Flight Attendant
SkyWest Airlines
02.2017 - 02.2019
Server/Headwait
Outback Steakhouse
05.2016 - 02.2017
Bartender/Server
Bonefish Grill
01.2014 - 02.2016
Google IT Support Professional Certificate - Technical Support Fundamentals
Technical Support Fundamentals
Bachelor of Arts - Political Science
University of South Alabama
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