Sailaja Dintakurthi
Gaithersburg
Summary
Salesforce Certified professional with 11+ years of experience in Salesforce Health Cloud, Service Cloud, and Experience Cloud across Quality Assurance, Business Analysis, UAT leadership, and Functional Analysis roles. Strong expertise in SDLC, requirement analysis, end-to-end testing, data validation, and patient support workflows in pharmaceutical (GxP), healthcare, and life sciences domains. Proven success supporting CRM implementations for Novo Nordisk, Bristol Myers Squibb, Sanofi, AAA, and global enterprise clients.
Overview
4
4
years of professional experience
Work History
Salesforce Quality Assurance Engineer (Health Cloud) — Test Lead
Novo Nordisk, USA
10.2024 - Current
- Leading end-to-end testing lifecycle across functional, SIT, regression, and UAT phases for Health Cloud + Experience Cloud applications supporting patient onboarding, eligibility checks, and savings workflows.
- Defined test strategy, scenarios, and traceability matrices aligned with pharma compliance (HIPAA, 21 CFR Part 11, GxP).
- Coordinating defect lifecycle, daily triage, execution cycles, and quality metrics for release readiness.
- Collaborating with DevOps, Security, and Infrastructure teams to validate environment readiness and CI/CD test support.
- Supporting regression automation initiatives using Selenium/Playwright.
- Project: WeGo Together Mobile App
Salesforce Functional Analyst – Health Cloud & Experience Cloud
Bristol Myers Squibb (BMS), USA
04.2024 - 05.2024
- Served as Functional Analyst for BMS JuPTR & JAMS applications during R17 Release.
- Analyzed business requirements, translated them into functional specifications, and validated Health Cloud workflows.
- Performed functional verification of critical user stories.
- Designed and maintained data dictionaries, FLS documentation, and system requirement mapping.
Salesforce Business Analyst & UAT Lead – Health Cloud
Sanofi, USA
10.2023 - 03.2024
- Led UAT phases for Sanofi iCareConnect (Oncology) during R3.x releases.
- Designed end-to-end UAT scenarios for PAP, IAP, Co-Pay, Retro-PAP modules.
- Prepared Test Plans, Release Plans, Traceability Matrix, and UAT execution documentation.
- Worked closely with automation team and supported test case repository management.
- Mentored junior BA/QA team members and coordinated with business stakeholders.
SIT Lead – Salesforce Health Cloud (Patient Connect)
Sanofi
03.2022 - 10.2023
- SIT Lead for iCareConnect R2 (Rare Disease) and R3 (Oncology) releases.
- Designed SIT plans, end-to-end flows, and vendor integration file exchange validations.
- Prepared Release Reports, Daily Status Reports, and coordinated with multiple vendors for file scheduling.
- Ensured SIT readiness, coverage, and quality alignment across cross-functional teams.
QA Engineer – Salesforce Service Cloud
AAA (American Automobile Association)
09.2021 - 02.2022
- Executed test design and functional testing for ARR, DRR, and back-office modules.
- Performed SIT, sprint testing, UAT support, and mobile (iOS/Android) testing.
- Validated migrated data, identified test scenarios, raised and tracked defects in JIRA.
Education
Bachelor of Technology (B.Tech.) - Electronics & Communication Engineering
Nagarjuna University
IndiaSkills
- Salesforce CRM: Health Cloud, Service Cloud, Sales Cloud, Experience Cloud
- Testing Expertise: Functional, Regression, Integration, SIT, UAT, API Testing
- Analysis Expertise: BRD/FSD analysis, Gap analysis, Process mapping, Data dictionaries
- Tools: JIRA, Azure DevOps, Confluence, Salesforce Inspector, Postman
- Pharma/Healthcare Domains: PAP, IAP, Co-Pay, Retro-PAP, Patient Services, Provider Workflows
- Security: SSO, FLS, Profiles, Permission Sets, Sharing Rules
- Other Platforms: Siebel CRM (Admin & Support), OBIEE, MQ, Oracle/DB2 basics
- Methodologies: Agile/Scrum, Waterfall, Onshore–Offshore coordination
- Documentation: Test Plans, Test Scenarios, Traceability Matrix, Release Plans, Vendor Coordination
Prior Experience
Siebel Server Administrator – IBM India Pvt Ltd
Feb 2011 – Dec 2014
- Supported Siebel CRM environments for EMEA CRM, GPP, Fx Hub.
- Managed installations, patches, server troubleshooting, incident/problem management.
- Led offshore team of 5; coordinated change requests and deployments.
Siebel Administrator – GE Healthcare
Dec 2006 – Jul 2011
- Managed CRM environments across Dev, POC, CRP, Training, Stage, Production.
- Performed deployments, environment refresh, code migrations, OBIEE installation.
- Provided application support to CEF, VFS, HFS, CFS businesses (~5000 users).
- Handled user profiles, LOVs, data loads, assignment rules, SR routing, and workflows.
Timeline
Salesforce Quality Assurance Engineer (Health Cloud) — Test Lead
Novo Nordisk, USA
10.2024 - Current
Salesforce Functional Analyst – Health Cloud & Experience Cloud
Bristol Myers Squibb (BMS), USA
04.2024 - 05.2024
Salesforce Business Analyst & UAT Lead – Health Cloud
Sanofi, USA
10.2023 - 03.2024
SIT Lead – Salesforce Health Cloud (Patient Connect)
Sanofi
03.2022 - 10.2023
QA Engineer – Salesforce Service Cloud
AAA (American Automobile Association)
09.2021 - 02.2022
Bachelor of Technology (B.Tech.) - Electronics & Communication Engineering
Nagarjuna University