Sailee E. Diaz

• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
• Configured hardware, devices and software to set up work stations for employees.
• Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
• Troubleshot potential problems and eliminated before issues escalated or cascaded.
• Patiently walked individuals through basic troubleshooting tasks.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Documented support interactions for future reference.
• Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Provided authorized users with technical support and advice regarding proper use and functionality of equipment.

• Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
• Configured hardware, devices and software to set up work stations for employees.
• Monitored system performance to maintain system integrity.
• Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
• Documented and updated known fixes in knowledge base for future reference.
• Assisted end-users with conference room equipment setup and operation.
• Rolled out software updates and applied server patches to thwart threats from penetrating networks.
• Identified scope of problem and provided operational and technical assistance to remedy.
• Provided authorized users with technical support and advice regarding proper use and functionality of equipment.

• Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
• Configured hardware, devices and software to set up work stations for employees.
• Monitored system performance to maintain system integrity.
• Monitored systems in operation and quickly troubleshot errors.
• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Documented support interactions for future reference.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Patiently walked individuals through basic troubleshooting tasks.
• Suggested software and hardware modifications to reduce lag time and improve overall speed.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Maintained support policies and methods of support delivery to provide technically accurate solutions to users.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Administration on Active Directory (ADUC and Azure) creation of creation new account, OU configurations
• Administration on Office365(migration and assigning specific license)
• Administration on exchange 2010 (creation of new account)
• Administration on Lync server 2010 (enabling account)
• Configured and Install SAP 7.20 and up versions
• Configuration of SAP Printer Devices

Zebra for Barcode

Lexmark for line matrix printer

RF Gun for inventories

Tally Genicom for line matrix printer

• Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
• Configured hardware, devices and software to set up work stations for employees.
• Monitored system performance to maintain system integrity.