Saily Acevedo
Allentown,PA
Summary
Dynamic operations professional with a proven track record in optimizing processes and driving efficiency across diverse environments. Expertise in team collaboration, strategic planning, and delivering measurable results aligns seamlessly with organizational goals. Highly adaptable to changing needs while effectively leading cross-functional teams to success, consistently enhancing operational performance through exceptional project management and resource allocation skills. Recognized as an encouraging manager and analytical problem-solver, dedicated to fostering employee engagement and boosting performance through effective training and relationship-building initiatives.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Operations Manager/ Bar Manager
Sports & Social Allentown
08.2023 - Current
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Oversaw daily bar operations, ensuring smooth service and customer satisfaction.
- Managed vendor relationships for alcohol procurement and supply chain optimization.
- Designed seasonal drink menus, incorporating current trends and customer preferences.
- Closed out cash register and prepared cashier report at close of business.
FOH Supervisor
Sports & Social Allentown
08.2022 - 08.2023
- Oversaw front-of-house operations, driving daily task organization and execution. Analyzed guest feedback and financial outcomes to enhance restaurant performance and implement necessary improvements. Collaborated on weekly inventory management for front-of-house resources.
- Supervised front-of-house operations to ensure optimal guest experiences and service quality.
- Trained and mentored staff on customer service best practices and company policies.
Bartender
Sports & Social Allentown
04.2022 - 08.2022
- Mix ingredients and prepare cocktails and other drinks according to drink recipes. Provide an energetic, outgoing, fun personality while maintaining professionalism. Knowledgeable of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods, and garnishments.
Server/Bartender/Closing manager
East Sider’s Bar and Grill
08.2018 - 03.2022
- In charge of overseeing bar revenue and ensuring that all cash was properly accounted for at the end of each night and supervised a team of three people twice a week, which consisted of one bartender and two servers. Responsibilities also included opening and closing tasks and handling a high-pressure environment by serving customers while maintaining their satisfaction. Worked efficiently to keep the dining and work areas clean during shifts.
Education
Diploma - Medical Assistant
Lincoln Technical Institute
Allentown, PAHigh school diploma - undefined
William Allen High School
Allentown, PASkills
- Problem-solving
- Operational efficiency
- Team leadership
- Operations management
- Customer service
- Staff training
- Staff management
- Inventory management
- Invoice processing
- Maintaining compliance
- Schedule management
- Onboarding and orientation
Accomplishments
- Oversaw an average of 50 employees while maintaining positive culture and
- Reduced labor expenses by 20 hours by adjusting schedules.
- Promoted to Operations Manager after 1.5 years with the company.
- Leading Live! Hospitality with 4.8 out of a possible 5 in guest reviews.
- Surpassed sales expectations by 15% by hitting 3.8 million in revenue in 2025.
- Won multiple corporate contests for Liquid Death and Red Bull competitions.
- Set all time record sales for the month of March 2025 with record sales in one weekend of up to $100,000.
- Changed the culture and environment with a new vision and focus of creating a positive work environment.
- Improved team productivity with morale-boosting incentives.
Certification
- RAMP Server/Seller Training
- ServSafe Food Protection Manager Certification
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Operations Manager/ Bar Manager
Sports & Social Allentown
08.2023 - Current
FOH Supervisor
Sports & Social Allentown
08.2022 - 08.2023
Bartender
Sports & Social Allentown
04.2022 - 08.2022
Server/Bartender/Closing manager
East Sider’s Bar and Grill
08.2018 - 03.2022
High school diploma - undefined
William Allen High School
Diploma - Medical Assistant
Lincoln Technical Institute