Pamela Rubinstein
Long Beach,NY
Overview
31
31
years of professional experience
Work History
Day of Bar Operations Manager
Joe Namath Foundation
New York, NY
09.2021 - Current
- Trained bartenders and volunteers on service standards and event procedures.
- Trained team members on service standards, safety, and responsible alcohol service.
- Prepared cash handling, opening, and closing procedures for bar service.
- Scheduled staff coverage for event timelines and bar readiness.
- Monitored alcohol compliance and guest safety during foundation functions.
- Developed service workflows for efficient bar setup and breakdown.
- Resolved guest concerns and team issues during live event operations.
- Resolved customer complaints promptly while maintaining a professional demeanor.
Fill in Manager/Bartender
Village Underground
New York, NY
12.2018 - Current
- Managed venue operations for Village Underground during live events and daily service.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Provided leadership during times of organizational change or crisis.
- Mixed cocktails and poured beverages following bar recipes and house standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Provided leadership during times of organizational change or crisis situations.
- Recruited and hired qualified candidates to fill open positions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
General Manager
Wolfgang Puck Catering at Irving Plaza
09.2016 - 04.2019
- Developed and maintained strong client relationship with Live Nation.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Built sales forecasts and schedules to meet productivity targets.
- Optimized profits by controlling weekly food, beverage, and labor costs.
- Scheduled staff, assigned shifts, and supervised service teams during events.
- Reviewed catering orders, event sheets, and client requests for accurate execution.
- Enforced food safety, sanitation, and Irving Plaza venue standards.
Head Bartender
Irving Plaza
New York
03.1996 - 09.2016
- Managed bar service during concerts and private events at live music venue.
- Supervised bartending staff and coordinated shift coverage across high-volume service periods.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Mixed cocktails, beer, and wine following venue recipes and service standards.
- Trained new bartenders on POS use, bar setup, and guest service.
- Enforced alcohol service policies and resolved guest concerns professionally.
- Prepared opening and closing bar stations for nightly performances.
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Collected and organized daily till totals and tips.
- Ensured that all liquor laws were followed during service hours.
Education
Bachelor of Arts - Marketing
University of Miami
Miami, FLSkills
- Alcohol compliance
- Event operations
- Bar management
- Inventory control
- Cash handling
- Staff scheduling
- Cost control
- Budget planning
- Vendor coordination
- Product ordering
- Bar layout design
- Health and safety
- Team leadership
- Employee training
- Conflict management
- Problem solving
- Guest service
- Communication skills
- Employee retention
- Problem-solving
- POS systems
Timeline
Day of Bar Operations Manager
Joe Namath Foundation
09.2021 - Current
Fill in Manager/Bartender
Village Underground
12.2018 - Current
General Manager
Wolfgang Puck Catering at Irving Plaza
09.2016 - 04.2019
Head Bartender
Irving Plaza
03.1996 - 09.2016
Bachelor of Arts - Marketing
University of Miami