SAUKSAKHONG HANETHONEXAY
Chattanooga,USA
Summary
Results-driven leader in hospitality and customer service with expertise in operational management, budgeting, and staff training. Builds and nurtures strong relationships with customers, staff, and vendors. Creates positive work environments that promote team collaboration and employee growth, with hands-on experience in new restaurant openings.
Overview
20
20
years of professional experience
Work History
Bar Manager
Blue Moose Burgers And Wings
Chattanooga, TN
08.2024 - Current
- Oversaw daily bar activities to ensure effective service delivery., ensuring smooth service and customer satisfaction.
- Trained staff on drink preparation techniques and service standards to enhance overall customer experience. on drink preparation and customer service techniques.
- Oversaw patron alcohol consumption to promote responsible drinking and ensure safety.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Addressed customer complaints promptly, fostering a welcoming environment.
- Oversaw inventory management, including ordering and stock control.
- Developed cocktail menus featuring seasonal ingredients and local flavors.
CULINARY MANAGER
CHEDDARS SCRATCH KITCHEN
Cleveland, USA
04.2022 - 07.2024
- Developed and implemented training program for new kitchen staff, focusing on safety regulations and proper food handling techniques to enhance operational compliance.
- Managed daily kitchen operations, overseeing supply ordering, inventory management, and staff scheduling to ensure seamless workflow.
- Maintained cleanliness standards in kitchen area, aligning with company guidelines to uphold food safety and quality.
- Enforced health and safety regulations to ensure compliance with food safety standards.
- Maintained cleanliness standards throughout the kitchen area according to company guidelines.
- Provided leadership by motivating employees through example setting, positive reinforcement, constructive criticism, and rewards.
- Coordinated with front-of-house staff to enhance guest dining experiences.
- Monitored employee attendance records to ensure compliance with company policies.
SERVER
CHEDDARS SCRATCH KITCHEN
Chattanooga, USA
04.2016 - 04.2022
- Greeted and accommodated guests, building positive experience from first interaction.
- Processed customer checks and securely handled credit card or cash payments to ensure seamless transactions.
- Influenced guest purchases by promoting higher margin items and add-ons, enhancing overall sales.
- Persuaded or influenced guest purchase by enticing with higher margin items and add-ons.
- Delivered customer checks and securely processed credit card or cash payments.
- Maintained cleanliness and organization of dining area and service stations.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Maintained cleanliness and organization of dining area and service stations to create a welcoming atmosphere for guests.
SERVER/MANAGER
KANPAI OF TOKYO
Chattanooga, USA
02.2011 - 04.2016
SERVER/HOST
SHOGUN JAPANESE STEAKHOUSE
Chattanooga, USA
03.2006 - 03.2011
Skills
- Bar inventory control
- Beverage inventory control
- Food cost control
- Food safety compliance
- Alcohol compliance
- Servsafe Manager
- Shift scheduling
- Team leadership
- Team development
- Team training
- Customer resolution
- Team building
Timeline
Bar Manager
Blue Moose Burgers And Wings
08.2024 - Current
CULINARY MANAGER
CHEDDARS SCRATCH KITCHEN
04.2022 - 07.2024
SERVER
CHEDDARS SCRATCH KITCHEN
04.2016 - 04.2022
SERVER/MANAGER
KANPAI OF TOKYO
02.2011 - 04.2016
SERVER/HOST
SHOGUN JAPANESE STEAKHOUSE
03.2006 - 03.2011