Arsalan Alvi
Richmond,TX
Summary
Results-oriented professional with strong business background. Skilled in overseeing financial, operational, marketing and customer service areas. Proven abilities in launching and growing successful businesses. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
9
9
years of professional experience
Work History
Company Owner
UCS Modern LLC.
03.2022 - Current
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Increased company growth by strategically developing and implementing effective business plans.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Built loyal account base and long-term business relationships with accounts.
- Assisted in recruiting, hiring and training of team members.
- Reduced operational risks while organizing data to forecast performance trends.
- Hired, trained and managed staff to cultivate productive and efficient workforce.
- Reduced overhead costs by identifying inefficiencies in operational processes, reorganizing teams when necessary for better outcomes.
Director of Operations
Harlow Foods Inc.
02.2018 - 03.2022
- Assisted in recruiting, hiring and training of team members.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of service delivery.
- Interacted well with customers to build connections and nurture relationships.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Established and monitored quality assurance standards to achieve operational excellence.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Oversaw day-to-day production activities in accordance with business objectives.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
PDI Software Consultant
Harlow Foods Inc.
02.2017 - 02.2018
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Offered input for complex documents to support client-ready final versions.
- Prepared system diagrams and flow charts to support problem analysis.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Served as primary liaison between software customers and development team, relating feedback and concerns for future patch cycles.
- Streamlined project management processes, leading to faster delivery times and increased client satisfaction.
- Implemented security measures to protect sensitive client data from unauthorized access and potential breaches.
IT Technician / PDI Software Manager
Sugarland Petroleum Inc.
12.2014 - 02.2017
- Tested new software and hardware prior to deployment.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Offered assistance in implementing and developing training programs.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
- Evaluated emerging technologies for potential implementation within the organization, keeping abreast of industry trends to maintain a competitive edge in IT services provided by the company.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
- Researched and identified solutions to technical problems.
- Monitored systems in operation and quickly troubleshot errors.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
Education
Associate of Science - Business Administration And Management
Houston Community College
Houston, TX12.2014
Skills
- Training Management
- Proficient in PDI Software
- Cost analysis and savings
- Database Maintenance
- Cost Control
- Strategic Planning
- Logistics
- Performance Improvements
- Business marketing
- Business Growth Initiatives
- Customer Service
Timeline
Company Owner
UCS Modern LLC.
03.2022 - Current
Director of Operations
Harlow Foods Inc.
02.2018 - 03.2022
PDI Software Consultant
Harlow Foods Inc.
02.2017 - 02.2018
IT Technician / PDI Software Manager
Sugarland Petroleum Inc.
12.2014 - 02.2017
Associate of Science - Business Administration And Management
Houston Community College
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