Sainath Panjala

Work History

AMAZON

07.2020 - 12.2020

Responsible for investigating millions of orders from the customers, where there is a possibility of fraudulent activity Investigating seller and buyer transactions on a Amazon.com platforms and take appropriate. Enforcement actions will be taken on investigated accounts based on established SOP's and tools.
Evaluates facts surrounding seller transactions. Takes appropriate action on investigated transactions based on established standard operation procedure and tools. Documents their actions by providing detailed annotations. Communicates with external customers via phone or email during the investigation process.
Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process. Escalate problems or variance in info to the relevant teams according to processes and standard. Understand performance metrics to create analysis for driving business goals.

WIPRO

11.2019 - 07.2020

Senior Executive Trainer and Back up Policy lead with WIPRO for Google Trust and Safety ops. Analyzing TNI and monitoring TNA. Driving Insights for Policy changes. Meeting SLAS & quality and other performance metrics for every quarter. Created plans and communicated deadlines to complete projects on time.
Demonstrated consistent hard work and dedication to achieve results and improve operations. Trained and mentored employees to maximize team performance. Reviewing performance of the team on a periodical basis and undertaking result-oriented decisions for enhancing qualitative and quantitative performance.
Updating the floor associates with the regular changes in the process if required. Monitoring their performance & progress closely, ensuring that key metrics & measurements for process are implemented & reviewed. Setting need-based targets for the team & driving them in a positive manner to accomplish them.

WIPRO - GOOGLE

06.2018 - 11.2019

We strive to deliver world's cleanest and most trusted ads ecosystem. We monitor, prevent, detect, investigate, respond to un authorized access to millions of Google Adwords accounts, YouTube channels, Adsense accounts. Meeting SLAS & quality and other performance metrics for every quarter.
Worked in a large team for timely completion of tasks. Reviewing customer information obtained from multiple sources like internal database, documentations, Internet research. Verifying the customer’s identity and assessing the risks associated with customer. Perform background checks using various screening tools.
Work closely with the Management team and other cross functional groups to build quality training courses. Create course design documents and course materials such as slide decks, lecture manuals, assessments, and reference guides. Collaborate with the Training Program Manager to plan, update the training curriculum

WIPRO - GOOGLE

07.2016 - 06.2018

We review, investigate AdWords accounts, YouTube channels, AdSense accounts of customers and find the triggers to take appropriate action if it falls under any of the Google policy violation. Investigate hijacked Google accounts followed by deeper investigation on IP addresses, logins and revoke the access from the Hijackers using log tool GAIA. Investigate the flagged logs using GAIA tool for suspicious activity.