Summary
Overview
Work History
Education
Skills
Timeline
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Sainte Rose Alcin

79 West Main Street ,Fl

Summary

Dynamic professional with a strong background in customer service and tax preparation at MME1040 Service Center. Recognized for excellent communication and problem-solving skills, I effectively guided clients through complex tax strategies while maintaining a friendly, positive attitude. Adaptable and detail-oriented, I thrive in fast-paced environments, ensuring client satisfaction and compliance.

Overview

11
11
years of professional experience

Work History

Office Administrative

SRA Multi Service Center
01.2020 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.

Professional Tax Preparer

MME1040 Service Center
10.2017 - 12.2019
  • Provided year-round support on tax planning and strategy to help clients optimize their financial decisions.
  • Kept clients informed about potential changes in legislation or regulations affecting their taxes including new allowable deductions or credits.
  • Served as a trusted advisor for small business owners, guiding them on various aspects of taxation including payroll taxes, sales taxes, and quarterly payments.
  • Reduced client audit risk by thorough verification of income, deductions, and credits on tax returns.

Customer Service Cashier

Price Choice
01.2014 - 09.2017
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Counted money in drawers at beginning and end of each shift.
  • Answered product questions using knowledge of sales and store promotions.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Used POS system to enter orders, process payments and issue receipts.

Education

Associate of Arts - Business Accountancy

Valencia College
Orlando, FL
05-2026

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Excellent communication
  • Computer skills
  • Calm under pressure
  • Active listening
  • Attention to detail
  • Flexible and adaptable

Timeline

Office Administrative

SRA Multi Service Center
01.2020 - Current

Professional Tax Preparer

MME1040 Service Center
10.2017 - 12.2019

Customer Service Cashier

Price Choice
01.2014 - 09.2017

Associate of Arts - Business Accountancy

Valencia College

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Sainte Rose Alcin