Saintil Sainvil
Fort Lauderdale
Summary
Accomplished problem solver with a track record of enhancing operational efficiency and driving team collaboration. Expertise in innovative thinking and process improvement, leading to measurable increases in customer satisfaction.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
9
9
years of professional experience
Work History
Problem Solver
Amazon
Opa-locka, FL
10.2019 - Current
- Led cross-functional teams to identify and resolve operational challenges, enhancing overall workflow efficiency.
- Developed and implemented process improvements that streamlined operations and reduced downtime across departments.
- Mentored junior staff in problem-solving techniques, fostering a culture of continuous improvement within the team.
- Analyzed data trends to identify root causes of issues, facilitating informed decision-making for operational enhancements.
- Collaborated with cross-functional teams to streamline issue resolution processes.
- Actively participated in ongoing training programs focused on enhancing problem-solving skills and staying current with industry trends.
- Supported new hires during their onboarding process by sharing insights from personal experiences as an Inbound Problem Solver.
- Assisted in the development of standardized procedures for handling common inbound issues, streamlining problem-solving processes.
- Resolved inbound issues by promptly addressing customer concerns and providing effective solutions.
- Defined problem to identify, prioritize and select alternatives.
- Analyzed and understood situation to develop action plan.
- Utilized problem-solving skills to reduce or eliminate company expenses.
- Cross-trained and provided backup support for organizational leadership.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Manager
Family Dollar
Fort Lauderdale, FL
08.2017 - 07.2019
- Led customer service initiatives to enhance satisfaction and loyalty across multiple store locations.
- Developed training programs for staff to improve product knowledge and service delivery standards.
- Analyzed customer feedback to identify trends, implementing solutions to address recurring issues.
- Coordinated with inventory management teams to ensure product availability and minimize stock discrepancies.
- Led team in resolving customer inquiries and complaints, enhancing satisfaction and retention.
- Mentored junior staff on best practices, fostering a collaborative and supportive work environment.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Collaborated with fellow managers to identify areas of improvement for overall customer service operations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Implemented new strategies for reducing wait times and improving first-call resolution rates, resulting in improved customer satisfaction scores.
- Established clear communication channels between team members, fostering a collaborative work environment conducive to efficient problemsolving.
- Served as a key liaison between customers and internal departments to facilitate timely resolutions for complex issues or escalated complaints.
- Contributed to team success by consistently achieving performance metrics for call resolution, response time, and customer feedback.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Researched and corrected customer concerns to promote company loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Nursing
Broward College
Fort Lauderdale, FL04-2028
Skills
- Problem identification
- Logical reasoning
- Creative solutions
- Innovative thinking
- Material handling
- Quantitative skills
- Pallet jack operation
- Critical thinking
- Team collaboration
- Problem resolution
- Work prioritization
Languages
English
Full Professional
French
Native or Bilingual
Creole
Native or Bilingual
Interests
- Offering time and support to shelters for the homeless, women, and animals
- Getting involved in local advocacy groups to promote positive change in the community
- Environmental Conservation Projects
- Environmental Stewardship
Timeline
Problem Solver
Amazon
10.2019 - Current
Customer Service Manager
Family Dollar
08.2017 - 07.2019
Nursing
Broward College