Saion S Peebles
WEST MELBOURNE,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly observant and diligent with integrity, strong attention to detail and excellent problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Security Officer
Florida Tech University
Melbourne, FL
05.2024 - Current
- Serve as a visible and proactive University representative 24/7, provide a secure environment for the University students, affiliates, and visitors.
- Conduct patrols via foot, bicycle and golf cart, provide services, access functions and escorts as requested.
- Provide safety awareness through daily contact with the University community and visitors by providing general safety information, directions, and parking information.
- Identify actual or potential safety hazards or conditions and coordinate a resolution with the appropriate department or area.
- Provide assistance to University personnel in matters involving potential violations to University policy wherein conduct or behavioral expectations are disruptive to the mission of the University.
- Respond to all emergencies, coordinate law enforcement, medical and /or fire assistance, provide a proactive role after the emergency has concluded, and make appropriate notifications on campus as directed.
- Prepare incident reports and related written communication and maintain activity logs and utilize the Computer Aided Dispatch (CAD) system as appropriate, answer telephone calls, and dispatch calls via two-way radio.
- Work special events to provide traffic, parking, and crowd control as needed.
- Assist the parking program by monitoring parking areas, issuing citations and maintaining access to fire lanes, handicap spaces, and roadways owned and/or controlled by the University.
- Performs initial investigations in the absence of the Title IX Investigator, ensuring all appropriate information and counseling is provided to the complainant, then forward to appropriate staff. Any other related duties as assigned by the Department of Security administration or shift supervisors are included within the Security Officer’s responsibilities.
- May be required to work during emergency situations, which may require the officer to remain at the University until the emergency situation has terminated. Work designated alternate hours and perform other responsibilities as needed.
Security Officer
Florida Tech University
Melbourne, FL
05.2024 - Current
- Serve as a visible and proactive University representative 24/7, provide a secure environment for the University students, affiliates, and visitors
- Conduct patrols via foot, bicycle and golf cart, provide services, access functions and escorts as requested
- Provide safety awareness through daily contact with the University community and visitors by providing general safety information, directions, and parking information
- Identify actual or potential safety hazards or conditions and coordinate a resolution with the appropriate department or area
- Provide assistance to University personnel in matters involving potential violations to University policy wherein conduct or behavioral expectations are disruptive to the mission of the University
- Respond to all emergencies, coordinate law enforcement, medical and /or fire assistance, provide a proactive role after the emergency has concluded, and make appropriate notifications on campus as directed
- Prepare incident reports and related written communication and maintain activity logs and utilize the Computer Aided Dispatch (CAD) system as appropriate, answer telephone calls, and dispatch calls via two-way radio
- Work special events to provide traffic, parking, and crowd control as needed
- Assist the parking program by monitoring parking areas, issuing citations and maintaining access to fire lanes, handicap spaces, and roadways owned and/or controlled by the University
- Performs initial investigations in the absence of the Title IX Investigator, ensuring all appropriate information and counseling is provided to the complainant, then forward to appropriate staff
- Any other related duties as assigned by the Department of Security administration or shift supervisors are included within the Security Officer's responsibilities
- May be required to work during emergency situations, which may require the officer to remain at the University until the emergency situation has terminated
- Work designated alternate hours and perform other responsibilities as needed
Security Officer
Allied Universal Security Services
Washington, DC
10.2021 - 01.2024
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds
- Protected entrances by scanning individuals and bags via manual checks or x-ray machine
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Conducted regular patrols of key areas to spot and control security concerns
- Acted quickly during emergency situations to reduce opportunity for damage and injury
- Reported suspicious activities and persons to law enforcement
Call Center Representative
Kaiser Permanente
Washington, DC
06.2019 - 08.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times
- Responded to customer calls and emails to answer questions about products and services
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs
Sales Associate
H&M Hennes & Mauritz
Ft. Washington, MD
11.2020 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Built relationships with customers to encourage repeat business
- Managed returns, exchanges and refunds in accordance with store policy
- Prepared merchandise for sales floor by pricing or tagging
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions about sizing, accessories, and merchandise care
- Provided positive first impressions to welcome existing, new, and potential customers
Education
High School Diploma -
Grimsley High School
Greensboro, NC06.2020
Skills
- Customer Service
- Facility Security
- Professional Demeanor
- CCTV Monitoring
- Verbal & Written Communication
- Computer Skills
- Relationship Building
- De-escalation techniques
- Problem-Solving
- Teamwork and Collaboration
- Critical Thinking
- Problem-solving abilities
Timeline
Security Officer
Florida Tech University
05.2024 - Current
Security Officer
Florida Tech University
05.2024 - Current
Security Officer
Allied Universal Security Services
10.2021 - 01.2024
Sales Associate
H&M Hennes & Mauritz
11.2020 - 07.2021
Call Center Representative
Kaiser Permanente
06.2019 - 08.2021
High School Diploma -
Grimsley High School
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