Saira Apodaca
Thornton,CO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Liaison
WPJJ
Denver, CO
02.2020 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Scheduled in store events and scheduled employees for events.
- Responsible for making deliveries and maintaining store relationships.
Store Manager
Future Vision
Denver , CO
02.2017 - 02.2020
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Took daily inventory of products and check in the system to make sure number matched up.
- Responsible for cash drawers and safe doing daily audits on all money.
- Making deposits for pick up.
Sales Associate
Delt Services
Denver , CO
01.2014 - 01.2017
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained records related to sales, returns and inventory availability.
Education
No Degree - Social Work
Metropolitan State University of Denver
Denver, COHigh School Diploma -
North High School
Denver, CO05.2011
Skills
- Understanding Customer Needs
- Verbal and Written Communication
- Issue and Complaint Resolution
- Creative Problem Solving
Timeline
Customer Service Liaison
WPJJ
02.2020 - Current
Store Manager
Future Vision
02.2017 - 02.2020
Sales Associate
Delt Services
01.2014 - 01.2017
No Degree - Social Work
Metropolitan State University of Denver
High School Diploma -
North High School