Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every client a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Donor Services Technician
Central California Blood Center
Fresno, CA
02.2022 - Current
Check-in and register donors, create donor profiles for record keeping
Verified forms of identification and checked documents for accuracy
Verified legal age to donate, verified parent consent forms
Kept address and phone numbers current
Answer phone calls, transfer calls, make appointments, and recruit
Data entry for every donor visit including personal information, vitals, and draw information for records while keeping discretion in accordance to HIPPA
Provided Spanish translation in all areas
Screened donors, took vitals, and went over health history to determine eligibility to give
Went over final donation consent forms and answered questions.
Labeled blood vials and blood bag with critical information and verified name and date of birth
Maintained an accurate inventory of supplies used in blood collections keeping track of lot numbers
Monitored patients for adverse reactions and provided emergent care
Provided quality customer service to donors throughout the entire process.
Assisted with set-up and tear down of mobile donation sites and drove blood mobile buses to various communities in the central valley
Performed quality control checks on all equipment daily to ensure accuracy of results.
Followed standard operating procedures for specimen handling, processing, storage, transport, disposal, and documentation as required by regulatory standards
Beauty Advisor
Sally's Beauty Supply
Fresno, CA
06.2021 - 01.2022
Greeted customers and provided customers with product advice and recommendations based on their individual needs
Answered phone calls
Created loyalty program profiles ,entered personal information to earn and redeem points.
Being the only Spanish speaker, I provided translation services.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Counted money in cash drawer at the beginning and end of shift to ensure that amounts were correct and had sufficient change.
Managed cash took it to the bank to get change, per manager's instruction.
Organized backroom areas, ensuring all items were properly stored and labeled on display shelves.
Encouraged credit card applications and informed customers of promotions.
Mopped, Swept, and kept surfaces clean
Cashier/Fryer
Jack in the Box
Fresno, CA
04.2017 - 06.2021
Greeted customers and took their orders in a friendly and efficient manner.
Counted money in cash drawer at the beginning of shift to ensure accuracy of funds on hand.
Operated cash register to process cash, debit, and credit card transactions.
Used headset to take drive-thru orders and operate the fryer simultaneously.
Multi-tasked, taking orders on headset for drive-thru and dine-in orders at the same time.
Multi-tasked on the fryer, making multiple products with different timers going off
Mopped, swept, cleaned equipment and surfaces
Material Handler
Ulta Beauty Distribution Center
Fresno, CA
11.2020 - 02.2021
Received and distributed incoming materials to designated areas.
Inspected materials for any damages or defects upon receipt.
Prepared outgoing shipments by packaging, labeling, and loading onto delivery vehicles.
Picked products using RF scanner to fill orders.
Worked mandatory over time over 12 hours
Provided assistance in other departments when needed.