Sairylee Ramos
Worcester,MA
Summary
Passionate individual with 5+ years of healthcare and customer service experience, with the ability to manage complex situations. Knowledgeable in working with and understanding a culturally diverse community in healthcare.
Overview
7
7
years of professional experience
Work History
Registration Rep.
Umass Memorial Medical Center
Worcester, MA
02.2024 - Current
- Reviewed patient information and verified accuracy of demographic data in order to register patients.
- Utilized knowledge of Medicare and Medicaid regulations to ensure compliance with billing practices.
- Generated forms related to registration process such as release of information forms and financial responsibility forms.
- Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
Certified Nursing Assistant
Worcester Public Schools
Worcester, MA
11.2022 - 06.2023
- Coordinated with families, school personnel and school nurse on behalf of students medical, physical, social and emotional/bahavioral needs.
- Performed vital sign assessments, such as taking blood pressure, temperature and first aid.
- Assisted school nurse and office staff with administrative duties.
Ambulatory Service Rep.
Umass Memorial Medical Center
Worcester, MA
04.2022 - 10.2022
- Greeted patients and visitors in a friendly, professional manner.
- Checked-in patients for scheduled appointments by verifying demographic information, updating as needed, collecting co-payments, verifying insurance coverage.
- Scheduled follow-up visits as needed based on physician instructions.
- Working in specialty clinics (sports medicine, cosmetics, hand clinic) with broad patient population needs, including interpreter services, financial and social services.
COVID-19 Tester
Umass Memorial Medical Center
Worcester, MA
12.2021 - 04.2022
- Ensured proper handling and disposal of potentially contaminated materials in accordance with health regulations.
- Collected and prepared nasal-pharyngeal samples for PCR testing of COVID-19 in accordance with standard methods and processes.
- Demonstrated excellent customer service skills when interacting with patients seeking information about the availability of vaccines, PPE, and rapid tests.
Home Health Aide
Family Services Of Central MA
Worcester, MA
10.2018 - 03.2020
- Report changes to case manager of clients condition Assist client with personal care, transferring and toileting
- Improved patient outlook and daily living through compassionate care
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
Certified Nursing Assistant
St. Mary's Healthcare Center
Worcester, MA
01.2018 - 09.2018
- Documented activities and recorded information in EMR system
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Education
Central Region Workforce Board
08.2021
The Fieldstone School
Worcester, MA05.2017
Worcester Community Action Council
Worcester, MA10.2014
Skills
- Bilingual in English and Spanish
- Strong work ethic and professionalism
- Communication
- Ability to prioritize and multitask in a fast-paced environment delivering successful outcomes
Timeline
Registration Rep.
Umass Memorial Medical Center
02.2024 - Current
Certified Nursing Assistant
Worcester Public Schools
11.2022 - 06.2023
Ambulatory Service Rep.
Umass Memorial Medical Center
04.2022 - 10.2022
COVID-19 Tester
Umass Memorial Medical Center
12.2021 - 04.2022
Home Health Aide
Family Services Of Central MA
10.2018 - 03.2020
Certified Nursing Assistant
St. Mary's Healthcare Center
01.2018 - 09.2018
Central Region Workforce Board
The Fieldstone School
Worcester Community Action Council
Similar Profiles
Chrystina StarrChrystina Starr
Executive Assistant at UMass Memorial Medical Center - Memorial CampusExecutive Assistant at UMass Memorial Medical Center - Memorial Campus
Josette PaduaniJosette Paduani
Patient Care Associate 2 (Emergency Room) at UMass Memorial Medical Center - Memorial CampusPatient Care Associate 2 (Emergency Room) at UMass Memorial Medical Center - Memorial Campus
SUSAN HIRSHSUSAN HIRSH
Interim Nurse Manager at UMass Memorial Medical Center - Memorial CampusInterim Nurse Manager at UMass Memorial Medical Center - Memorial Campus