Summary
Skills
Work History
Education
Languages
Accomplishments
Overview
BusinessDevelopmentManager

Milan Chan Ng

Sales Representative/ Bartender / Barista
Saint Albans,NY

Summary

Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills

  • Beverage Preparation
  • Alcohol Knowledge
  • Cleanliness Maintenance
  • Order Taking
  • Hygiene standards
  • Drink Presentation
  • Supply Replenishment
  • Garnish preparation
  • Ice restocking
  • Basic mixology
  • Cleaning and sanitation
  • Customer Service
  • Payment Processing
  • Cash Register Operation
  • Teamwork and Collaboration
  • Effective Communication

Work History

Home Care Provider

Freedom Care
Saint Albans, NY
08.2023 - 05.2024
  • Assisted elderly clients with daily activities such as bathing, dressing, and grooming.
  • Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
  • Administered medications in accordance with physician instructions.
  • Encouraged social interaction among clients to maintain positive mental health.
  • Managed client's schedule of doctor's appointments, therapies.
  • Assessed home environment for potential safety hazards or risks to the client's well-being.

Spanish Interpreter

Board Elections
Queens, NY
04.2023 - 03.2024
  • Provided translation instructions for voters to understand the ballot and facilitated communications between voters and election officials.

Barista/Cashier Team Lead

Ferrara Bakery And Cafe
Manhattan, NY
04.2018 - 12.2022
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Placed orders with suppliers for delivery of products required for daily operations.
  • Adhered to health department regulations concerning sanitation standards.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.

Entrepreneur

Bazar Mikelan C.A.
Valencia, Venezuela
12.1999 - 06.2017
  • Developed business plans and strategies for new product launches.
  • Analyzed industry trends to identify potential opportunities for growth.
  • Managed marketing campaigns to increase brand awareness and visibility.
  • Established pricing structures for products and services.
  • Conducted market research to understand customer needs and preferences.
  • Maintained relationships with key clients to secure repeat business.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Recruited and hired talented personnel for top positions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Prepared staff work schedules and assigned team members to specific duties.

Education

American Hotel & Lodging Association -

Certified Guest Service/Restaurant Server
Queens LIbrary Flushing, NY
05-2024

Bartender Certification -

Aprende Institute
Colombia-Online
03-2023

Bartender Certification -

American Bartending Certification School
Manhattan, NY
09-2022

High School Diploma -

Colegio Andres Bello
Valencia- Venezuela
06-1989

Languages

Spanish
Native/ Bilingual
English
Professional
Chinese (Cantonese)
Professional

Accomplishments

  • The LInden-Renaissance Middle School 192Q. Awarded to Outstanding Volunteering time and dedication during the 2017-2019.

Overview

24
24
years of professional experience

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Milan Chan NgSales Representative/ Bartender / Barista