Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Saiyad (Eddie) Maqbool

McAlester,Oklahoma

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Warehouse Loader

PepsiCo
02.2022 - 06.2022
  • Drive power pallet jack or forklift to picking area and build pallet/load according to load sheet or voice pick audio equipment (if applicable)
  • Stage pallet and/or load into truck when ready
  • Complete partial pallets and put away mixed pallets
  • Maintain proper housekeeping standards in work area
  • Kept warehouse clean with daily cleaning, organizing and sanitizing of high-touch surfaces.
  • Counted inventory by sections or for complete audits.
  • Pulled order materials according to pick tickets and delivery schedules.

Fitness Attendant/ Fitness Lead Attendant

The WELL
10.2019 - 02.2022
  • Greeted and interacted with members and guests upon entrance and exit to facility.
  • Kept fitness areas, machines and spaces clean and orderly for customers.
  • Coordinated healthy and safe use of fitness tools, equipment and spaces to prevent injuries.
  • Set up, maintained and put away recreational equipment.
  • Handled phone calls and delivered messages to appropriate staff members.
  • Worked independently and as member of cohesive team to support individual needs.
  • Submitted work orders and ordered supplies when needed to furnish floor with proper equipment.
  • Broadcasted information about events, gym classes and community offerings.
  • Taught staff and participants proper methods for best use of equipment to meet individual fitness goals.

Food Server

Mimi's Cafe
11.2018 - 10.2019
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.

Host/Food Server

IHOP
06.2016 - 11.2018
  • Seat and Greet Guests
  • Take Food and Drink Orders and Enter into IHOP System for Processing
  • Deliver Orders
  • Provide Courteous and Attentive Customer Service
  • Check Guests Out, Process Payments, Issue Change and Receipts
  • Wipe Down and Clear Tables
  • Answer Phone Calls and Customer Service Requests
  • Process To-Go Orders
  • Stock Supplies
  • Trained New Staff
  • Mimi’s Café
  • Server

Education

Bachelor of Science - Kinesiology

California State University, Sacramento
Sacramento, CA
12.2021

High School Diploma -

Elk Grove High School
Elk Grove, California
05.2016

Skills

  • Customer Consulting
  • Mentor/Leadership/Trainer
  • Staff Training
  • Microsoft Excel
  • Working Within Deadlines
  • Willingness to Learn
  • Microsoft Office
  • Adobe Design Software
  • Analytical Thinking and Execution
  • Prioritization

References

Daryl Parker, PhD

Professor Exercise Science

Department of Kinesiology

Sacramento State University

6000 J Street

Sacramento, CA 95819

parkerd@csus.edu

(916)-278-6902


Clarissa Jimenez

Assistant Director, Fitness and Wellness

Sacramento State University

6000 J Street

Sacramento, CA 95819

clarissa.jimenez@csus.edu

(916)-278-6577


Sandra Wood

Manager

Mimi's Cafe

9195 W. Stockton Boulevard

Elk Grove, CA 95758

(916) 683-4377

Timeline

Warehouse Loader

PepsiCo
02.2022 - 06.2022

Fitness Attendant/ Fitness Lead Attendant

The WELL
10.2019 - 02.2022

Food Server

Mimi's Cafe
11.2018 - 10.2019

Host/Food Server

IHOP
06.2016 - 11.2018

Bachelor of Science - Kinesiology

California State University, Sacramento

High School Diploma -

Elk Grove High School

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Saiyad (Eddie) Maqbool