Diligent professional bringing 30 years of experience in operations, production management, organizational development and team building within diverse industries. Proficient in planning, coordinating and executing successful production strategies. Adept at improving operational stability, efficiency and profitability. Team-minded individual works well with senior stakeholders and effectively prioritize tasks.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Manager
Bermuda Telephone Co. Ltd Hamilton , Bermuda
Network Management Center, NMC
Pembroke, MA
10.2017 - 05.2021
Manage that all security/ monitoring and management systems software loads.
Manage all faults and service-affecting events within predetermined OLA/SLA timeframes.
Ensure that the NMC manages and controls all preventative/corrective network maintenance activities.
Manage ICT system support engineer level 1 / level 2.
Manage Cloud platform applications.
Provide direct technical support to data technicians and field support staff.
Manage and mentor network operations staff.
Assist Corporate care agents with FTTH/FTTB data faults.
Onboarded new employees, including training, mentoring, and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
Project Management
Bermuda Telephone Co. Ltd Hamilton
Pembroke, NA
01.2010 - 01.2016
AVP Network Development Networks,: - Lead Technical resource (BTC) for the Keytech Metro Ethernet Project Lead Technical Resource for Service Delivery NGN network.
Manage and Plan all elements within the voice, data, and broadband network Integrate systems into monitoring platforms to ensure Five 9’s Design, configure and troubleshoot all core MPLS to ensure full IP network connectivity.
Provide direct technical support to data technicians and field support staff Manage and mentor network development line staff.
Identified project scopes, constraints, risks, and deadlines
Bermuda Telephone Co. Ltd
Hamilton
01.2006 - 01.2010
Bermuda Manager Network/Planning and Design (Data).
Project Management included systems implementation, designing, budget management.
Planning and engineering Next Generation Networks (NGN) Service Delivery Network.
Manage and plan within voice and data network.
Provide direct technical support to data technicians and field support staff.
Working knowledge of Switching, Routing Techniques to support interconnection solutions for ISP and long-distance carriers.
Working knowledge of Redback Edge Routers to support service offerings that utilize virtual private networks.
Working knowledge of Alcatel IP Platform to provide site-to-site connectivity for enterprise customers.
Assist Sales and Marketing Department in developing and selling services.
Drove operational improvements which resulted in savings and improved profit margins
Managed team of 10 employees, overseeing hiring, training, and professional growth of employees
Conducted research, gathered information from multiple sources, and presented results
Resolved problems, improved operations, and provided exceptional service
Prepared a variety of different written communications, reports, and documents to ensure smooth operations
Developed and implemented performance improvement strategies and plans to promote continuous improvement
Managed team of 10 emplo
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
Resolved problems, improved operations and provided exceptional service
Prepared a variety of different written communications, reports and documents to ensure smooth operations
Product Manager / Data and Broadband Services
Bermuda Telephone Co. Ltd
Hamilton, Bermuda
01.2005 - 01.2006
Management of the Broadband and Data Services Product Portfolio.
Responsible for the development, implementation, and monitoring broadband & data services.
Coordinated market research which included systems implementation, designing, budget management.
Assisted Assistant Vice President in establishing policies and guidelines for product portfolio.
Conducted product analysis to determine market demand.
Assistant Manager / Data & Transport
Bermuda Telephone Co. Ltd
Hamilton, Bermuda
01.2001 - 01.2005
Project Management of system implementations.
Tested and certified DSL modems.
Engineered WAN solutions for data and DSL customers.
Assisted with various phases of DSL implementation and deployment.
Assistant Engineer
Bermuda Telephone Co. Ltd
Hamilton, Bermuda
01.1992 - 01.1995
Outside Plant Engineering Techniques used in designing and rehabitation of copper distribution network.s.
Fibre Optic Engineering Techniques used in designing and rehabitation of fiber distribution networks.
Surveyed Copper Cable Plant and conducted updates.
Assisted engineers with the planning and preparation of departmental budgets.
Installer / Repairperson, Customer Service
Bermuda Telephone Co. Ltd
Hamilton, Bermuda
01.1989 - 01.1992
Delivery Business sections.
Installation and maintenance of PBX equipment.
Education
Bachelor of Science - Electrical Engineering
Morgan State University
2002
Skills
Policies and procedures
Staff Management
Strategic planning
Operations management
Certification
Cisco Certified Network Administrator.
Redback Service Router provisioning and maintenance training.
Alcatel Service Router provisioning training.
Cisco ASA Firewall administration.
Huawei Broadband- Routing and Switching.
Huawei U2000.
Huawei N2510 centralized OTDR
Project management training.
Supervisory management training.
Timeline
Manager
Bermuda Telephone Co. Ltd Hamilton , Bermuda
Network Management Center, NMC
10.2017 - 05.2021
Project Management
Bermuda Telephone Co. Ltd Hamilton
01.2010 - 01.2016
Bermuda Telephone Co. Ltd
01.2006 - 01.2010
Product Manager / Data and Broadband Services
Bermuda Telephone Co. Ltd
01.2005 - 01.2006
Assistant Manager / Data & Transport
Bermuda Telephone Co. Ltd
01.2001 - 01.2005
Assistant Engineer
Bermuda Telephone Co. Ltd
01.1992 - 01.1995
Installer / Repairperson, Customer Service
Bermuda Telephone Co. Ltd
01.1989 - 01.1992
Bachelor of Science - Electrical Engineering
Morgan State University
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