Sajaa Vurdubakis
Fort Lauderdale,FL
Summary
Dynamic and results-oriented professional with a proven track record in VIP hospitality, concierge services including event planning and promotions. Dedicated to delivering unparalleled luxury service and personalized experiences for high-profile clients. Seeking a challenging role to contribute expertise in client relations, event planning, public relations, marketing and exclusive service delivery.
Overview
15
15
years of professional experience
3
3
Certification
Work History
W Insider VIP Concierge
W South Beach
05.2019 - Current
- Provided exceptional VIP concierge services to high-profile clients, ensuring their needs and preferences were met with the utmost attention to detail
- Managed complex itineraries, travel arrangements, and reservations, demonstrating a proactive approach to anticipating client requirements
- Coordinated luxury events, including private dinners, exclusive experiences, and entertainment, resulting in consistently positive client feedback
- Established and maintained strong relationships with luxury vendors, hotels, and service providers to secure exclusive offerings for clients
- Ensured confidentiality and discretion in handling sensitive client information, fostering trust and long-term partnerships
Luxury Sales Specialist
Neiman Marcus
03.2016 - 05.2019
- Consistently exceeded monthly and annual sales targets, achieving a 20% increase in revenue within the first year
- Cultivated and managed relationships with high-net-worth clients, providing personalized consultations to meet their luxury lifestyle needs
- Stayed current with industry trends and product knowledge, effectively communicating the unique features and benefits of luxury products
- Collaborated with cross-functional teams to organize exclusive events and promotions, resulting in increased foot traffic and sales
- Conducted market research to identify emerging trends and opportunities, contributing to the development of targeted sales strategies
Event Planner and Coordinator
C&G Studio Design
08.2010 - 08.2015
- Conceptualized and executed a portfolio of upscale events, including high-profile weddings and corporate galas, resulting in consistent client praise and repeat business
- Established and maintained strong relationships with luxury venues, vendors, and service providers, ensuring access to premium offerings for clients
- Coordinated logistics, managed budgets up to $500,000, and executed marketing strategies to elevate brand visibility and attract high-profile clients
- Managed VIP client relationships, earning a reputation for delivering bespoke experiences tailored to individual preferences resulting in frequently repeated clientele
Education
The Certicate - French Language Prociency
Sorbonne University
08.2015
Bachelors - Linguistics and French
Florida Atlantic University
05.2007
Skills
- High-Profile Client Management
- Problem-Solving and Resourcefulness
- Multilingual Communication
- Discretion and Confidentiality
- VIP Customer Service Excellence
- Technology Proficiency (Concierge Software, CRM)
- Proactive Attitude
- Time Management and Organization
Certification
The Certificate in French Language Proficiency, Sorbonne University, 08/2015
Accomplishments
Outstanding Concierge Employee of the Year
Greater Miami & The Beaches Hotel Association | June 2022
Multiple time winner of Guest Services Mentions in Surveys
Employee of the Month in the first 6 months of hire
Languages
Arabic
Native or Bilingual
French
Professional Working
Spanish
Professional Working
English
Native or Bilingual
Timeline
W Insider VIP Concierge
W South Beach
05.2019 - Current
Luxury Sales Specialist
Neiman Marcus
03.2016 - 05.2019
Event Planner and Coordinator
C&G Studio Design
08.2010 - 08.2015
Bachelors - Linguistics and French
Florida Atlantic University
The Certicate - French Language Prociency
Sorbonne University
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